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Information Systems Analyst and Support

Ball State University

Muncie, IN

Job posting number: #7100224 (Ref:BSU31100)

Posted: May 17, 2022

Application Deadline: Open Until Filled

Job Description

Provide technical and analytical support for the development, implementation, and continued operations of systems for the Department of HRL. Provide assistance to HRL hardware and software solutions for office computers, support technology equipment in residential makers spaces.

We are looking for a talented professional to join the Ball State Housing and Residence Life Team. The Information Systems Analyst will support the development, implementation, and continued operations of systems for the department. This position is essential in providing assistance for hardware and software solutions for office computers and technology in our makers spaces. This position is essential in providing technical support and training for a variety of systems including StarRez, Kronos, CBORD, TMA, Banner, and Argos. This person will utilize a framework of equity and inclusion in all aspects of their day-to-day work and support the success of our residential students. It's a great time to join the Housing and Residence Life team and contribute towards a world class residential education program.

Job Function:

Provide technical and analytical support for the development, implementation, and continued operations of systems for the Department of HRL. Provide assistance to HRL hardware and software solutions for office computers, support technology equipment in residential makers spaces.

Minimum Education:

Bachelor’s degree from an accredited institution by date of appointment or equivalent experience..

Minimum Experience:

At least 2 years of computer or related technical experience.

Preferred Experience:

More than three years of experience of computer or related technical experience. Experience with CBord, TMA, Banner, or StarRez preferred.

Duties and Responsibilities:

  • Provide technical support to HRL team members including support around StarRez, Kronos, Cbord, TMA, and other HRL technology systems. Provide technical support for all HRL workstations including staff, makers spaces, seminar room AV, camera systems, and other HRL technology systems
  • Plan technology upgrades; provide technical expertise in determining system specifications and purchasing decisions; work with leadership to authorize expenditures and manage resources within the constraints of the Housing and Residence Life budget.
  • Assign and review work for student technology employees. Orient and train new staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, discipline, performance appraisal, and training of personnel.
  • Plan for and provide technical leadership and support for all technology in university residence halls as required; establish schedules, meetings, training requirements, and supervise work assignments.
  • Coordinate the ongoing operation and maintenance of all hardware, software, network infrastructure, and related computing systems, monitor repair and installation requests to ensure that equipment remains in operation; make decisions as to the feasibility of equipment maintenance; make referrals to University Computing Services support services as needed.
  • Coordinate security of rooms containing computer labs and auxiliary space, including fourteen computer labs; direct the design, maintenance and operation of a security system for equipment and software; and coordinate technology security policies and procedures with Housing and Residence Life.
  • Maintain accurate hardware and software inventory records and license agreements; includes maintenance of current manuals and publications; secure license agreements, ensure strict adherence to departmental and university policies regarding copyright and software license control, research and acquire current manuals and publications via catalogs and/or the Internet.
  • In collaboration with the Assistant Director, troubleshoot, support, and assist in maintaining housing systems for more than 60 staff members; provide on-going evaluation of office computing systems and equipment, develop proposals, and communicate with vendors; research, recommend and request appropriate cost-effective upgrades and computer-based solutions to assist in streamlining office functions.
  • Serve as local area network (LAN) liaison for Housing and Residence Life; create and maintain accounts.
  • Provide assistance to Housing and Resident Life staff members in finding solutions to problems relating to computer hardware and software applications for 65 office computers; includes management of custodial software; authorize software placement; communicate on a regular basis with staff; ensure software placement is handled promptly and appropriately; address technical problems; make referrals to University Computing Services support services as needed.
  • In collaboration with the Assistant Director, compile, generate, and distribute weekly and on-demand Housing reports; create, organize, update and maintain library of standard department reports; create and maintain various error reports; assist with monitoring of error reports; provide report writing training to the Office of Housing and Residence Life staff as needed. Ensure appropriate safety and security procedures for all IT infrastructure, student records, and facility control and access.
  • Manage all supplies for HRL technology centers; order from internal and external vendors; organize and plan supply distribution (delivery); ensure printers maintain sufficient inventory (paper and toner) levels during all operation hours; maintain supply expenditure reports for each lab; work with student computer techs and lab assistants to establish supply levels, toner return and recharge.
  • Establish strong partnerships with other university departments regarding interfaces of housing systems with other systems such as Cbord (meal plans and security), Cash Net (accounts receivable), Banner (accounting transactions) and Certain (conference and orientation charges); including monitoring and changing relevant parameters within system
  • Utilize a framework of equity and justice in all aspects of their day-to-day work. Promote equity through the (1) identification and removal of barriers, (2) cultivate an inclusive work environment, and (3) empowerment of people.
  • Create and maintain documentation and training materials on hardware and software systems; conduct training sessions for end users empowering them to take ownership of their system whenever feasible.

  • Perform other related duties as assigned.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.


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