Senior Front Desk Specialist

Baylor College of Medicine

Houston, TX

Job posting number: #7103547 (Ref:12064-en_US)

Posted: June 21, 2022

Application Deadline: Open Until Filled

Job Description

Summary

The primary responsibility for this role is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The candidate serves as a key player in the front desk activity (checking in and checking out patients) for various providers of health care services at various locations. The candidate is customer service oriented, experienced, and knowledgeable of front desk duties for multiple payers and patients. This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The candidate interacts with patients, employees, management, and other support and professional staff. The candidate should know how to interact professionally verbally and via written correspondence. The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal technical skills.

Job Duties

  • Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC.
  • Calculates and collects patient time-of-service payments in accordance with departmental cash.
  • Collects patient outstanding and bad debt balances.
  • Informs patients of any visit delays.
  • Answers any questions received at the front desk.
  • Attends front desk team meetings.
  • Manages patient appointments and may schedule follow up visits.
  • Responsible for distributing patient documents and scanning documents in EPIC.
  • Manages patient appointments and schedules follow up visits. 
  • Provide instructions to patients concerning testing and in clinic procedures. 
  • Assists with training other Front Desk staff members.
  • Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
  • Acts as liaison between patient, clinical staff and physician regarding questions.
  • Answers telephone and routes calls to the appropriate individual.
  • Provides varied, job-related administrative support as needed.

Minimum Qualifications

  • High school diploma or GED.
  • Four years of relevant experience.

 

 

Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 12064

CA 



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.


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More Info

Job posting number:#7103547 (Ref:12064-en_US)
Application Deadline:Open Until Filled
Employer Location:Baylor College of Medicine
Houston,Texas
United States
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