Student Success Specialist

Ball State University

Muncie, IN

Job posting number: #7103840 (Ref:BSU31790)

Posted: June 24, 2022

Application Deadline: Open Until Filled

Job Description

Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs, guiding prospective students through the inquiry and admissions process, providing support for students to interpret, understand and meet academic requirements and progress specific to their program of study, support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals

The Division of Online and Strategic Learning (DOSL) welcomes applications for a Student Success Specialist vacancy. This position provides direct student services, to include but not limited to, recruiting, advising, and administrative support for the delivery of online and blended programs.

Ball State’s online programs routinely rank among the best in the nation. Our undergraduate and graduate degrees have earned top spots among online programs by U.S. News & World Report.

Job Function:

Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs, guiding prospective students through the inquiry and admissions process, providing support for students to interpret, understand and meet academic requirements and progress specific to their program of study, support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals

Minimum Education:

Master’s degree from an accredited institution by date of employment.

Minimum Experience:

One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration).

Preferred Experience:

Direct experience assisting college-level students; additional years of related experience. Project-based workgroup and/or management experience. Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.

Duties and Responsibilities:

  • Participate with individual, team, and small group projects and efforts that promote best practices in the areas of strategic learning and student success.
  • Serve as an academic advisor by providing information and encouragement for students to understand and meet specific degree requirements; review students’ prior coursework and current status to determine specific courses needed for degree completion and develop program specific degree plans.
  • Participate in student recruitment, advising, and other success strategies and programs. Participate as directed with any recruitment travel to off-campus sites for promotional activities. Utilize multi-modal tools, and emerging technologies and practices to innovate and discover successful practices.
  • Work closely with upper division and departmental advisors to ensure accuracy of information provided to students.
  • Identify, develop, and promote strategies for student retention; support students in monitoring their academic progress; prepare and maintain electronic files; create and utilize report data to identify and address students at risk of not completing program of study.
  • Provide customer focused service in working with students, faculty, staff, administrators and stakeholders.
  • Utilize the CRM (Customer Relationship Management), Retention Solution, and Appointment Scheduling tools: by maintaining an accurate record; assigning and responding to tasks; recording contact notes; and utilizing reports and communication plans.
  • Oversee student employees (when assigned) by planning, assigning, and reviewing appropriate student responsibilities and workload.
  • Seek and perform other duties as assigned.
  • Maintain regular and predictable attendance.
  • Remain current on university policies and procedures affecting student and program success.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.


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More Info

Job posting number:#7103840 (Ref:BSU31790)
Application Deadline:Open Until Filled
Employer Location:Ball State University
Muncie,Indiana
United States
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