Job Description
Job Function:
Minimum Education:
Preferred Education:
Minimum Experience:
Preferred Experience:
Duties and Responsibilities:
- Serve as a member of the AVP/Executive Director’s senior staff; provide leadership in the overall management and administration of technical operations.
- Interpret complex federal and state regulations, review guidelines and professional literature on financial aid; maintain a working knowledge of required financial aid policies and procedures and related software options through training and self-initiated research such as financial aid and Banner-related list-serve postings, Federal Student Aid, NASFAA, regulatory postings; attend trainings, conferences and webinars.
- Provide project management; work collaboratively with OFAS staff and others to gather business requirements and implement business process essential to day-to-day operations that are in compliance with rules and regulations and support student success; develop and maintain an understanding of the timing and interdependencies of the data and processes; recommend proposals for systems resolution.
- Work with other operational staff to determine programming specifications for required financial aid forms and reports; serve as a liaison with Integrated Technology Services and other departments to test and implement Ellucian Banner financial aid upgrade activities.
- Prepare and conduct systems training sessions for departmental staff based on changes, modifications and interpretations resulting from new or current legislation.
- Coordinate timely documentation of policies and procedures related to using the financial aid software systems.
- Participate on relevant interdepartmental committees on integration touch points, coordination of common processes and shared functionality; address technical and data integrity issues affecting administrative and academic departments and provide input for needed changes to relevant software or setup.
- Write database queries using several report writing tools to retrieve data from the financial aid system, as well as from other modules within Ball State University, to support awarding of aid, problem solving, and various types of strategic reporting. Assist in other reporting such as common dataset, national college surveys, operational support and requests from various constituents in the BSU community where appropriate.
- Directly supervise the Assistant Director of Operations and indirectly maintain oversight of the Systems Coordinator and Processing Representative.
- Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal and training and career development of personnel.
- Perform other related duties as assigned.
At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.