About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Work is performed in a fast paced, high volume outpatient setting. Schedules therapeutic patient appointments using City of Hope’s Electronic Health Record (EHR) system. Performs clerical and administrative duties to facilitate and support operation of therapeutic apheresis area. Includes checking patients in and out in the EHR, coordinating patient appointment between patients and nurse coordinators, ensuring all orders and required paperwork are in prior to patient appointments, frequent communication with nurse coordinators and physicians, generating daily procedure logs, and preparing patient charts. Interacts positively with patients, patient families, outpatient staff and other departments. Demonstrates a caring and professional manner at all times.

Key Responsibilities include:

· Schedules patient procedures in the COH Electronic Health Record system (EHR). Utilizes other computer systems as necessary)

· Monitors workflow in Therapeutics to provide clerical support department operations.

· Greets patients and visitors, verifies appointment schedules. Responsible for patient registration and check-in/check-out processes.

· Responsible for maintaining/reviewing the department work queue in EHR.

· Prior to patient arrivals, ensures all physician orders are entered into the system for every procedure as well as other important documents such as catheter reports, labs, etc.

· Generates daily logs, performs product calculations for cellular procedures and photopheresis procedures. Files product calculations in patient charts.

· Performs data entry into Safetrace for cellular procedures and prepares daily reports for reconciliation of data entry.

· Maintains work/procedure related forms inventory within the department.

· Develops and maintains necessary records and files for efficient operation.

· Maintains areas of responsibility in an orderly and uncluttered condition.

· Prioritizes workflow, readily adapts to changes in assignment, completes work in a timely manner.

· Reviews pertinent department Standard Operating Procedures annually and as needed.

· Maintains annual safety and CPR certification.

· Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

· Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

· High school or equivalent

· Experience may substitute for minimum education requirements

· Two years related office clerical experience, preferably in a medical environment

· Computer experience

Required Certification/Licensure:

· CPR Certification

Additional Information:

· The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

· As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

· This position is represented by a collective bargaining agreement.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.