Laboratory Technical Assistant Lead - Digital Pathology

City of Hope

Duarte, CA

Job posting number: #7144695 (Ref:10021082)

Posted: May 11, 2023

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Position Summary

Working under the general direction of the Department of Pathology / Laboratory Director, this position performs duties delegated by the Director under CLIA Sect. 493.1445(a). Provides receiving, processing, routing and / or storage of specimens submitted from all areas of the hospital. Provides high-level support and assistance with a variety of tasks within the laboratory specimen processing area. Leads, orients and responsible for creating designing and implementing training of new employees and provides in-service for new workflows as needed. Works as part of the Clinical Pathology team in fulfilling department objectives.

Key Responsibilities include:

  • Monitors and retrieves specimens from the pneumatic tube system and ensures specimens are accurately routed to the proper area of laboratory, following specific protocol instructions pertaining to the Automation Line Operations and manual specimen receiving and handling.
  • Troubleshoots the automation line, consulting the Clinical Laboratory Scientists as indicated.
  • Ensures receipt and accurate processing of electronic orders into the LIS and HIS systems using standard procedures.
  • Troubleshoots specimen discrepancies, communicates with providers to clarify unclear test orders.
  • Ensures specimens are properly centrifuged and aliquoted (if required), in adherence to proper instructions and aseptic techniques.
  • Transport specimens and supplies to the different areas of the campus, in adherence to proper instructions and protocols.
  • Packs and ships specimens and supplies, in adherence to proper instructions and protocols.
  • Process specimens to be sent to reference laboratories properly following all requisition, collection, and handling specifications of the referral laboratory, with complete accuracy in a timely manner and demonstrates a low error rate.
  • Contributes to the productivity of the work team through adaptability and flexibility to workload and schedule changes in a way that promotes cooperation and minimizes disruption to the work environment.
  • Coordinates simultaneous specimen processing
  • Handles the normal workload in an organized and efficient manner and priorities and multitasks to handle heavy workload as needed.
  • Cooperates with other personnel to achieve department and interdepartmental objectives and maintain good employee relations.
  • Assumes responsibility for errors and failures to meet deadlines and takes and immediate and appropriate steps to correct errors and or improve time management.
  • Acquires and maintains knowledge of various aspects of processing and storage.
  • Attends required in-services and actively participates in self education.
  • Trains new employees and acts as a resource for colleagues with less experience
  • Oversee LTA’s workflow and audits processes for accuracy and compliance.
  • Interfaces regularly with supervisor to ensure workflows are effective, equipment and supplies are maintained, and to address specimen handling & processing errors to prevent recurrence.
  • Works with Revenue Integrity and HIS Support to ensure Send-out test codes and charges are accurate.
  • Works with EPIC/Beaker team to create and update Send-out test codes and requirements.
  • Attends meetings as required, conducts section huddles as needed
  • Understands and complies with policies and procedures to perform responsibilities.
  • Recognizes, troubleshoots, and resolves problems/adverse situations utilizing analytical thinking skills.
  • Observes best laboratory practices to ensure high quality of work with consistent accuracy and precision to promote exceptional patient care and outcomes.
  • Adheres to proper safety procedures and precautions for chemical and biological hazards in compliance with College of American Pathologists (CAP) requirements, California Occupational Safety and Health Administration (CALOSHA), City of Hope and Departmental policies and procedures.
  • Receives, handles, and transfers phone calls and messages within the department promptly and courteously.
  • Ensures assigned area is adequately stocked with supplies.
  • Performs inventory, inventory control tasks, clerical duties which include maintaining, scanning, and filing documents.
  • Receives supplies and distributes them to the appropriate work area.
  • Maintains orderliness, cleanliness and follows safety practices in work areas.
  • Complies with all department and organizational policies and procedures in addition to regulatory requirements, such as CALOSHA, Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC), etc., and participates in corporate or departmental safety and quality improvement activities.
  • Performs other work assignments as required to maintain, sustain, and improve quality care and patient outcomes such as generating TIPS filing and Internal Occurrence reports.

Basic education, experience and skills required for consideration:

  • High School Diploma or GED equivalent
  • Four years related experience required, in a laboratory setting.

Additional Information:

  • The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Salary / Pay Rate Information:
Pay Rate: $24.42 - $36.63 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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