Enterprise Switchboard Operator-PRN

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia.

Job Description:

*** Saturday & Sunday 3PM-11:30PM; Monday morning availability a plus***

The Enterprise Switchboard Operator contributes to the integrated hospital network by assuming responsibility for incoming and outbound calls as well as all paging functions, emergency codes, registration functions, and other key responsibilities.

Job Responsibilities

• Answers all calls in accordance with departmental policy, appropriately triages and routes calls as requested and is competent in the use of all equipment associated with the duties of the switchboard operator.
• Monitor and respond to emergency codes adhering to hospital policy and procedure for each code as specified.
• Accurate and timely registration of patient accounts in AMPFM as required.
• Maintain hospital directories including Cisco Call Manager, Intranet, Bridge Operating System, and InfoRad Paging System as required.
• Maintains monthly on-call schedules (including updates) and is competent in all procedures related to contacting the on call/emergency personnel for the various departments.
• Connects with every caller demonstrating the spirit of Cancer Treatment Centers of America’s values and standards through actions and speech.
• Additional responsibilities may include:
  • Fax distribution
  • Mail distribution
  • Monitoring emergency panels
  • Opening Charts
  • Taking messages for the department

Skills, Education and Additional Information

• High School/GED Graduate with 2 years clerical/office support experience preferably in a healthcare setting.
• Good telephone manners and strong interpersonal and written/verbal communication skills
• Basic typing/keyboard skills, familiarity with varied office equipment
• Ability to multi-task
• Must be efficient, punctual, and reliable
• Strong initiative and judgement
• Strong follow-up and follow-through skills
• Strong organization/time management skills
• Experience working with Bridge Operator System, a plus
• Ability to build professional relationships with cross-functional teams while facilitating a collaborative environment
• Organized, self-motivated, and capable of working in a rapidly changing environment

Pay Range

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Visit: Jobs.cancercenter.com to begin your journey.