Job Function:

Minimum Education:

Minimum Experience:

Preferred Experience:

Duties and Responsibilities:

• Provide reception assistance by answering queries regarding testing services and/or directing clients appropriately both by phone and in person.
• Assist clients by facilitating the required check-in process specific to each program (Counseling Center, CBT, Placement, etc.); check identification; provide the proper paperwork to be completed; state/explain policies and procedures; escort to appropriate lab; maintain confidentiality and required security standards throughout the process.
• Assist with the administration of a variety of computer-based testing programs such as GRE, Praxis, GMAT, TOEFL, and MCAT; includes assist candidates with paperwork, launch workstations, monitor exams, and communicate potential security issues; annual certification for ETS/Prometric and Pearson VUE is required.
• Assist with the administration of a variety of exams offered during times set by the director and departments on campus while adhering to their specific requirements.
• Assist with maintenance of testing calendar; includes schedule clients, record attendance, track inventory, and communicate potential conflicts.
• Check in/out departmental office equipment/supplies (laptops, projectors, etc.); maintain office supplies; monitor testing supplies and communicate with director when necessary to reorder; deliver Bursar deposits as needed.
• Clean desktops and monitors, sanitize headsets, and maintain orderliness of computer labs on a regular basis; maintain a professional and orderly reception area.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.
• Assist with the administration, scoring and profiling of career and psychodiagnostic assessments for the Counseling Center; assist with the preparation of testing results utilized in the Counseling Center's outreach programming; maintain the highest level of confidentiality with regard to Counseling Center clients.