Test Center Administrator

Ball State University

Muncie, IN

Job posting number: #7197232 (Ref:BSU40597)

Posted: December 1, 2023

Application Deadline: Open Until Filled

Job Description

Serve as a test center administrator to examinees visiting the Testing Center. Provide reception assistance to clients both over the phone and in person as well as to provide support to Testing Center personnel.

The Testing Center welcomes applications for a Test Center Administrator. This position provides the opportunity to work in a thriving Testing Center offering educational, placement and distance education examinations for Ball State students as well as the community. The incumbent will be an active participant in the growth and advancement of helping individuals reach their educational and career goals.  Ball State offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.

Job Function:

Serve as a test center administrator to examinees visiting the Testing Center. Provide reception assistance to clients both over the phone and in person as well as to provide support to Testing Center personnel.

Minimum Education:

Up to eighteen months of specialized training beyond high school in office administration, secretarial, or related field or equivalent.

Minimum Experience:

Over one through three years of experience in an office environment; ability to pass and maintain annual certification issued by testing vendors.

Preferred Experience:

Additional office experience. Experience in standardized test administration.

Duties and Responsibilities:

  • Provide reception assistance by answering queries regarding testing services and/or directing clients appropriately both by phone and in person.
  • Assist clients by facilitating the required check-in process specific to each program (Counseling Center, CBT, Placement, etc.); check identification; provide the proper paperwork to be completed; state/explain policies and procedures; escort to appropriate lab; maintain confidentiality and required security standards throughout the process.
  • Assist with the administration of a variety of computer-based testing programs such as GRE, Praxis, GMAT, TOEFL, and MCAT; includes assist candidates with paperwork, launch workstations, monitor exams, and communicate potential security issues; annual certification for ETS/Prometric and Pearson VUE is required.
  • Assist with the administration of a variety of exams offered during times set by the director and departments on campus while adhering to their specific requirements.
  • Assist with maintenance of testing calendar; includes schedule clients, record attendance, track inventory, and communicate potential conflicts.
  • Check in/out departmental office equipment/supplies (laptops, projectors, etc.); maintain office supplies; monitor testing supplies and communicate with director when necessary to reorder; deliver Bursar deposits as needed.
  • Clean desktops and monitors, sanitize headsets, and maintain orderliness of computer labs on a regular basis; maintain a professional and orderly reception area.
  • Perform other related duties as assigned.
  • Maintain regular and predictable attendance.
  • Assist with the administration, scoring and profiling of career and psychodiagnostic assessments for the Counseling Center; assist with the preparation of testing results utilized in the Counseling Center's outreach programming; maintain the highest level of confidentiality with regard to Counseling Center clients.

At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.

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More Info

Job posting number:#7197232 (Ref:BSU40597)
Application Deadline:Open Until Filled
Employer Location:Ball State University
United States
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