New Patient Experience Rep

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The successful candidate:

The New Patient Experience Rep is the primary point-of-contact for prospective patients, caregivers and physician referral phone calls and chats. Their role is to actively listen and seek to understand caller/chatter needs, translate those needs into specific possibilities of care, and speak confidently and accurately to our organization’s key differentiators, provide lead management follow up and work with scheduling to schedule appointments. They are responsible for acquiring, maintaining, and demonstrating a high level of specialized knowledge in such areas as oncology, non-oncology cancer treatments, insurance offerings, and hospital specialties They are accountable for delivering on both customer service and patient acquisition goals. In doing so, they need to gain a deep understanding of prospects’ needs and barriers and be able to leverage our organization’s offerings to overcome these barriers in order to schedule patients for an appointment at one of our locations.

Minimum Qualifications

• College Education (BA, BS) in Business/Marketing/Sales/Healthcare related field etc., preferred.

• Experience working with computer applications.

• Excellent customer service.

• Strong interpersonal and communication skills.

• Verbal fluency with facilitative influence over the telephone and computer, with strong closing skills.

• Achievement oriented; committed to continuous learning and improvement.

• Adaptable to ongoing change in the form of new initiatives, models, and processes.

• Working knowledge with healthcare services/oncology, preferred.

• Requires appropriate internet services, speed and dedicated work space to effectively work from home.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information