Job Description
Summary
When this team introduced the App Store, it launched a cultural and economic phenomenon that changed the way people live, work, and play. These engineers and dedicated Program Managers continue to innovate the platform, now home to over 1.5 million apps — each created using the team’s own software development kit and related services! All those apps mean the store takes billions of requests from more than 500 million visitors every week, across iOS, macOS, tvOS, iPadOS, and watchOS. To deliver such a rich experience at this scale, Program Managers partner with the engineers to build high-performance systems backed up by robust testing. In a world where apps have become essential in people’s daily lives, the App Store team has become essential to Apple’s business!
Description
We are looking for an innovative Program Manager, to join our App Store Internal Tools team. We work on app processing and internal tools to enable producers, app reviewers, business analysts, and support teams to deliver the best possible App Store experience for our customers worldwide. You'll be working with systems that impact hundreds of millions of users, while still retaining a close contact with our day-to-day tool users. This position is responsible for facilitating the development of new workflows and ongoing improvements to the production tools within the App Store. You will lead all aspects of multiple concurrent projects and features including scope, requirements, timelines, resource allocation tracking, stakeholder management, communications, and risk assessments. You will define business, functional, and reporting requirements, often writing them yourself. Your role will be critical to improving how App Store features are reviewed, built, and executed.
- Influence and lead the delivery of business-critical features built and executed on the App Store, working under tight timelines and activities with few details and specific directions.
- Drive and oversee all aspects of multiple concurrent projects & features, including scope, requirements, timelines, resource allocation, and reporting
- Define business and functional requirements for features, and the tooling to support these projects
- This role must not only manage the projects, but perform basic data modeling, state machine design, workflow definition, & understand the risks and benefits from both a technical and human interaction perspective
- Own overall cross-functional schedules, which may impact multiple engineering teams, including client, server, internal tools, reporting, and others
- Collaborate with Ops, Legal, Design, Trust & Safety, Logistics & Support, Marketing, and other organizations inside Apple to deliver features
- Influence and lead the delivery of business-critical features built and executed on the App Store, working under tight timelines and activities with few details and specific directions.
- Drive and oversee all aspects of multiple concurrent projects & features, including scope, requirements, timelines, resource allocation, and reporting
- Define business and functional requirements for features, and the tooling to support these projects
- This role must not only manage the projects, but perform basic data modeling, state machine design, workflow definition, & understand the risks and benefits from both a technical and human interaction perspective
- Own overall cross-functional schedules, which may impact multiple engineering teams, including client, server, internal tools, reporting, and others
- Collaborate with Ops, Legal, Design, Trust & Safety, Logistics & Support, Marketing, and other organizations inside Apple to deliver features
Minimum Qualifications
- 5+ years of technical program and/or project management experience involving complex server/client interactions
Preferred Qualifications
- Excellent organization skills, acute attention to detail, ability to balance multiple tasks in a constantly evolving environment
- An extraordinary communicator at all levels of the organization with a knack for encouraging positive relationships
- Naturally accountable, responsible, and self-motivated
- Strong facilitation skills (requirements gathering, design reviews, cross-functional stakeholder meetings, reporting status, and schedules)
- Willingness to adapt in a highly demanding, team-oriented, and fast-paced environment with rapidly changing direction and new challenges
- Experience interacting with or using task management and workflow systems is a major plus
Pay & Benefits
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