Guest Services Representative

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Guest Services Representative demonstrates service excellence by delivering thorough, responsive feedback to all patients and employees while upholding the Mission, Vision, Values, Promise and Service Standards of the organization to deliver exceptional customer service at City of Hope Atlanta.

The successful candidate:

Job type: Full-time

Hours: 12:30p – 9:00p

Full-time Benefits: You will receive 21 Personal Time Off Days, 7 Holidays off and you are able to participate in our company-matched 401(k) and our Employee Assistance programs!

• Create a patient-centered environment by exhibiting patient and visitor sensitivity and concern.

• Checks guests in and out of onsite hotel accommodations, greeting all visitors in a warm and professional manner and exceeding guests’ expectations.

• Makes reservations for patients and guests for hotel accommodations. Informs guests of hospital services, guest services, educational programming, social and leisure activities, and special events.

• Demonstrates fiscal responsibility, handling financial transactions, including credit cards, cash and checks.

• Orients patients and visitors to the Outpatient Accommodations and hospital facilities to facilitate a positive experience, striving to exceed expectations.

• Coordinates all guest requests for special arrangements and services, courteously and efficiently, while ensuring guest confidentiality.

• Works closely with other hospital departments, such as Scheduling and Transportation and community vendors and off-site hotels.

• Oversee guest activities and outings as needed while providing timely service and service recovery when necessary.

• Cross-trains to serve as a back-up lobby ambassador in Patient Relations, Volunteer Services and Concierge representing Guest Services in a positive, professional, team oriented and cooperative manner.

• Answers Guest Services phones in a professional manner and handles inquiries with excellent service efficiency.

Qualifications

Minimum Qualifications

Two (2) years of customer service experience and/or hotel/hospitality experience preferred.

Education Requirements

Must have a high school diploma; bachelor’s degree

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information