Job Description
Plan, organize, supervise and direct the day-to-day ticket operations for Ball State University Athletics, including but not limited to ticketing, premium seating, and support of the development of a comprehensive strategy for season ticket, group, and promotional ticket sales. Ensure all goals and objectives are met with strict adherence to NCAA and MAC rules and regulations, as well as the policies and procedures of the department and the university.
Ball State University welcomes applications for a Director of Athletic Ticket Operations.
This full-time opportunity includes a generous benefits package with health insurance, retirement programs, educational assistance, and much more.
This full-time opportunity includes a generous benefits package with health insurance, retirement programs, educational assistance, and much more.
Job Function:
Plan, organize, supervise and direct the day-to-day ticket operations for Ball State University Athletics, including but not limited to ticketing, premium seating, and support of the development of a comprehensive strategy for season ticket, group, and promotional ticket sales. Ensure all goals and objectives are met with strict adherence to NCAA and MAC rules and regulations, as well as the policies and procedures of the department and the university.
Minimum Education:
Bachelor’s degree from an accredited institution by date of appointment.
Preferred Education:
Master’s degree
Minimum Experience:
Working experience in professional and/or college sports.
Preferred Experience:
NCAA Division 1 ticket office experience
Duties and Responsibilities:
- Serve as operational point person and primary user of ticketing software (i.e. Ticketmaster Archtics and related software) for the Department of Athletics. Responsible for ticket operations and customer service management for all ticketed home events for Ball State Athletics, ticketing for select away and neutral site events (i.e. visiting team tickets for football away games), and occasional non-Athletics events within Athletics venues.
- Hire, schedule, supervise, and train student and/or game day ticketing staff and graduate assistants on all facets of daily ticket sales, cash and credit card transactions, and customer service. Develop, administer and audit cash handling procedures.
- Maintain knowledge of best practices and updates related to ticketing system software and other relevant technology. Act as liaison between Ball State Athletics and ticketing software partners. Act as liaison between Ball State Athletics and other campus units (i.e. Information Technology) for matters relating to ticket operations, i.e. ticket scanners, ticket printers, etc.
- Oversee the management and distribution of complimentary tickets for coach and student-athlete guests at home events and select away and neutral site events (i.e. football away games and postseason events). Adhere to NCAA, Mid-American Conference, and University policies regarding complimentary tickets. Report any potential MAC and NCAA rules violations to appropriate parties.
- Support on-site Playfly Aspire ticket sales staff, Ball State Cardinal Varsity Club (Athletics fundraising) staff, and others as needed through ticket system data mining, inventory management, list creation, and report creation as needed. Provide ticket system training to Playfly Aspire and other personnel as needed.
- Liaison to Playfly Aspire staff in regard to inventory, creation and execution of group sales initiatives and special offers utilizing Fevo and/or related ticketing platforms.
- Collaborate with Ball State Athletics marketing and media relations staff to ensure that Athletics website is updated with timely and relevant information and functional ticket sales links. Contribute ideas and feedback to enhance online ticket sales via the Athletics website.
- Evaluate all policies and procedures for relevance and updates to keep up with technology and current rules and regulations from departmental, University, Conference, State, Federal and NCAA groups.
- Perform other related duties as assigned.
At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.
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