Financial Aid Assistant
Job ID: 275739
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We are dedicated to providing guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist with completing documents, and counsel students regarding their rights and responsibilities of receiving aid. Our goal is to help students and their families make the best use of financial aid resources so they may achieve their educational accomplishments.
Job Summary
Responsible for providing excellent customer service to students, faculty, staff, and administration regarding all aspects of Financial Aid. Serve as the initial contact for students, providing information and guidance concerning procedures for students and parents with regard to the Financial Aid process. Maintain confidentiality of information, knowledge of the consolidated campuses, and financial aid basics.
Responsibilities
Duties include but are not limited to:
CUSTOMER SERVICE: Greet customers, answer phones, and respond to students, parents, faculty, staff, and alumni with general financial aid questions. Answer 50-75% of questions and determine if a customer's need can be handled on the frontline or if the next level of attention is needed. Review and inform customers of the status of financial aid. Must be able to multitask, maintain high energy, and provide dynamic customer service.
ASSISTANCE: Assist with orientation and registration, complete surveys in conjunction with the Office of Institutional Effectiveness, and work with the Business office as needed.
ADMINISTRATIVE: Answer and route incoming calls with high energy and friendly voice. Respond to emails received in the financial aid accounts. Assist students and faculty with Banner Self Service (POUNCE) and online form questions.
DATA ENTRY: Download and verify application information. Collect and route or process incoming documents. Scan and index incoming documents as appropriate. Assist with student notifications of missing documents, outstanding balances, and missing requirements. Provide information regarding types of financial aid and qualifications required.
OTHER DUTIES: Performs other duties as assigned.
Required Qualifications
High School diploma, GED, or equivalent from a State or Federal accrediting organization and two years of work experience in customer service.
Preferred Qualifications
Experience in Financial Aid or related field.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/ databases.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong organizational, prioritization, and customer service skills.
ABILITIES
Ability to maintain confidentiality.
Ability to interact with all groups of people with various backgrounds and interests.
Shift/Salary/Benefits
Shift: Days; Monday-Friday
Pay Band: B4
Salary: Minimum: $17.02/hourly - Midpoint: $17.08/ hourly
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/ Search Job ID: 275739
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=275739&PostingSeq=1
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