Office Specialist
Job ID: 275683
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University '

Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912

Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.
Job Summary
Primary responsibility is developing the appointment template in the patient management software (axiUm) for the pre-doctoral, dental hygiene, and select specialty clinics. Responsibilities include managing the pre-doctoral program clinical schedule which includes maintenance of the junior, senior and sophomore clinical appointment template; inputting student rotation changes; publishing semester appointments and monitoring clinic utilization; coordinate, counsel and provide additional training to students and department staff regarding utilization of appointment system. This position will assist with the coordination and administrative efforts as directed by either the PCC lead or Assistant Dean of Patient Services. Communicates with various students by email, telephone and in person to provide information, explain and resolve problems related to scheduling and appointments in axiUm.
Responsibilities
The duties include, but are not limited to:
APPOINTMENT SYSTEM:Collaborates, organizes, and builds the clinical appointment system template for the school's pre-doctoral, dental hygiene and select specialty clinics, including the allocation of reserved chairs to course instructors and Department Chairs for patient care sessions and other special clinical activities. Provides trouble shooting and technical support (user level) to faculty, students and staff regarding appointment system.
ADMINISTRATIVE DUTIES: Keeping the Lead Patient Care Coordinators (PCCs) and faculty informed of clinic utilization; adjusting schedules as needed for students. Complete rotation swaps and adjustments as required
Quality assurance checks on pre-doctoral students' patient schedules to ensure fair use of the clinic is occurring. This will include spot audit checks to potentially identify students who may be misusing the scheduling system.
SCHEDULING: Back up for scheduling emergency patients and responding to their questions in regards to compliance and financial requirements and emergency protocols.
SCREENING APPOINTMENT: Assist students with scheduling special screening patients or their patient population when excused from a scheduled chair release. They will also collect patient data for registering and entering any clinical codes as determined by the screening faculty/PCC.
GENERAL OFFICE DUTIES: Perform other related duties as assigned by the Lead PCC's, Clinical Director of Quality Assurance and Patient Acquisition, and the Assistant Dean of Patient Services to include; Comcon Report, Surcap Report, Retro-fit report, Implant referral clinic assignments, Patient assignments, Process faxes, and Sr. Clearance patient re-assignments.
OTHER DUTIES: Perform all other job-related duties as assigned.
Required Qualifications
High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.
OR
Associate's degree from an accredited college or university in a related field may be substituted for experience.
Preferred Qualifications
Graduation from an accredited college or university with a Bachelor's degree in Secretarial Science or Business Administration; supplemented by excellent written and verbal communication skills; five to six years administrative experience allowing for progressive responsibilities in a medical/dental setting. Experiences should include working for multi-providers in an education setting. Proficient in understanding and speaking Spanish. Proficiency with axiUm patient management software.
Preferred Experience
Familiar with managing a multi-provider appointment system and the ability to organize and prioritize tasks.
Knowledge, Skills, & Abilities
KNOWLEDGE
Knowledge of dental office practice principles
Knowledge of dental terminology
Working knowledge of modern office software to include proficiency in MS Word & Excel

SKILLS
Strong analytical, organizational and communication skills
Attention to detail
Meticulously Accurate
Possess excellent problem-solving skills

ABILITIES
Ability to multi-task and meet deadlines
Ability to adhere to all HIPAA protocols
Ability to manage a wide range population
Ability to work independently with minimal supervision
Dependable
Shift/Salary/Benefits
Shift: Days/M-F
Pay Band: B3
Salary: Minimum $16.54/hour
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicant from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.
Select University Faculty & Staff > Internal Applicants if you are a current university employee.
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=275683&PostingSeq=1
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