Culinary Service Representative

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

• This is a Full-time position - The hours for this position are 6:30am - 6:00pm plus every other weekend.

• Full-time Benefits - You will receive 21 Personal Time Off Days, 7 Holidays off and you are able to participate in our company-matched 401(k) and our Employee Assistance programs!

  Hours: Schedule between 6.30am - 6pm plus every other weekend​

• Ensure a safe, sanitary, and comfortable environment coupled with an unparalleled level of customer service is paramount to guarantee a positive experience for all patients, caregivers, stakeholders, and guests.

• Responsibilities include managing all cash transactions for food items and maintaining as well as setting up the serving and dining areas.

• Assists with dining room set-up table clearing and resetting as needed. Works with appropriate departments to coordinate daily menu signage, food displays, guest special needs requests and requirements.

• Receives and greets customers, suggests, and describes available menu items, resolves customer concerns.

• Operates cash register for customers purchasing hot and cold food items adhering to established pricing structures and correct portion sizes to charge each customer appropriately. Follows all pricing structures and cash handling polices and guidelines and completes end of shift reporting and deposit.

• Ensures proper sanitation of entire workstation and area, hand hygiene, guest contact surfaces and as instructed by leadership using ServSafe as reference.

Minimum Education Requirements

• High School Diploma or equivalent, preferred

Minimum Experience

• Preferred: A minimum of one year's experience in Food and Beverage, Hospitality, or a high-volume hospital cafeteria setting.

• Must possess excellent communication skills, both written and verbal.

• Requires strong customer service skills and the ability to work effectively as part of a team is essential.

• Basic computer knowledge, including proficiency with the Microsoft Office suite, is necessary.

• Must have strong attention to detail, as well as excellent organizational and time management skills.

• Flexibility and the ability to adapt to changing conditions in a fast-paced environment are required.

Required Licensure & Certifications

• A current Food Handler's Permit from the County/State Health Department where you reside is necessary if mandated by the state (required in AZ & IL). ServeSafe is preferred.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information