Nurse Manager - Inpatient Services

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The Nurse Manager, a Registered Nurse, ensures personalized, comprehensive care for patients in the Intensive Care Unit (ICU), Intermediate Care Unit, and Medical-Surgical Units. This role entails 24-hour accountability, direct supervision of staff, and collaboration with multidisciplinary teams. Responsibilities include strategy development, process improvement, regulatory compliance, and enhancing patient and staff satisfaction.

The successful candidate:

• Care Delivery & Supervision:

  • Ensure personalized care in ICU, Intermediate Care, and Medical-Surgical Units.

  • Maintain 24-hour accountability for patient care and staff management.

  • Supervise licensed and unlicensed staff, including discharge planning and Utilization Review/Management teams.

  • Schedule and monitor assignments, ensuring adequate staffing levels.

  • Provide direct patient care when needed.

• Coordination & Collaboration:

  • Work closely with the physician director, physicians, nurses, and integrated team members to ensure comprehensive patient care.

  • Act as a clinical resource for staff and related disciplines in oncology patient care.

  • Coordinate with other departments for effective daily management of inpatient units.

• Strategy & Process Improvement:

  • Develop and implement strategies to meet standards and requirements of internal and external agencies.

  • Create and improve department work processes to enhance efficiency, foster cooperation, and increase patient and staff satisfaction.

  • Actively participate in continuing education programs and management training.

• Performance Management:

  • Address performance and behavior issues promptly.

  • Participate in quality improvement initiatives and ensure adherence to regulatory standards and Oncology Nursing Society practices.

  • Analyze workload and skill requirements to meet care needs.

  • Provide counseling, training, and performance evaluations for staff.

• Patient & Staff Satisfaction:

  • Monitor and improve satisfaction within each department.

  • Respond to patient loyalty survey concerns and provide follow-up information.

  • Act as a patient advocate and coordinate care with other healthcare personnel.

• Regulatory Compliance & Cost Management:

  • Ensure compliance with regulatory standards.

  • Manage costs while ensuring quality care.

  • Assist the Director in establishing and maintaining the budgetary process.

• Administrative Duties:

  • Establish patient care priorities based on essential needs and available resources.

  • Document pertinent unit activity statistics.

  • Represent staff and facility interests to administration.

  • Participate in committees to support departmental goals.

  • Demonstrate flexibility and adjust schedules as necessary.

• Safety & Integrity:

  • Comply with safety, environmental, and infection control guidelines.

  • Maintain confidentiality and adhere to the workplace Code of Conduct and Compliance Plan.

Qualifications

Your qualifications should include:

• Graduate of an accredited Bachelor of Science in Nursing program required

• Experience: 1-3 years previous management experience, 1 year Critical care

• Required Courses/Training: ACLS, BLS, Tablo training (must obtain within 120 days of hiring)

• Req. Certification/Licensure: Active GA RN license; ONS Chemotherapy Certification (must obtain within 90 days of hiring)

• Preferred Education: Master’s or above

• Preferred Courses/Training: HSCT/CAR-T

• Pref. Certification/Licensure: CCRN, Med surg, OCN

• Preferred Experience: Greater than 1 year ICU, IMCU, oncology experience a plus

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information