Job Description
Chief Operating Officer
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
Integration and Business Development:Ensures that the activities and operations of the medical center and outpatient care clinics are seamlessly integrated with the overall operating plan. Identifies and activates suitable external business opportunities.
Quality Care Management:Oversees the delivery of high-quality care and services through cost-effective facility management. Develops and participates in hospital-wide patient care programs, policies, and procedures to meet the care needs of the patient population.
Patient Acquisition and Retention:Designs, develops, and executes programs, policies, procedures, and initiatives aimed at driving patient acquisition and retention. Fosters an environment that supports effective and ongoing programs to measure, assess, and improve the quality of care and services provided to patients and caregivers.
Operational Improvements:Implements operational improvements using appropriate data, best practices, and benchmarking, alongside effective process improvement techniques. Identifies local business opportunities and partnerships to increase patient acquisition, service line utilization, and patient retention.
Strategic Planning:Serves as a key advisor to the President and CEO in establishing and executing strategic business plans to achieve operational objectives. Formulates and implements best practices and policies.
Qualifications
Your qualifications should include:
Bachelor’s degree in healthcare, business or related field required
Advanced degree (e.g.) master’s degree in healthcare, business or related field preferred
10 Years of progressive management experience in a hospital environment; Minimum of 5 years in an executive level role preferred
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our comprehensive benefits, click here:Benefits Information
Salary / Pay Rate Information:
Pay Rate: $119.86 - $210.08 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
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