Job Description

About the Department
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The purpose of Campus Health (CH) is to provide appropriate, affordable, accessible and high quality primary health care to eligible students, and provide a comprehensive disease-prevention and health promotion program in the NC State University community. The major function of the SHS is that of providing outpatient care to the 34,000+ NC State students. Some level of medical care is available 24 hours a day, 7 days a week during the academic year beginning in August and ending in May.
Hours of service vary during the summer and during holidays and student breaks.

All of our staff members have standards that guide the work we do everyday:
Campus Health Values are Respect, Integrity, Customer Service, Teamwork, and Excellence.
We expect our staff to consistently demonstrate these values.


Essential Job Duties
The primary purpose of the Insurance Associate is to assist in the Student Health Insurance Plan (SHIP) enrollment and waiver process and enforce insurance requirements. In addition, the Insurance Associate will provide education and customer service to individuals and groups related to medical billing, insurance and the SHIP. The Insurance Associate will review and process medical insurance claims, research unpaid/pending claims, and other administrative responsibilities to meet organizational goals.
Other Responsibilities
other duties as assigned
Qualifications
Minimum Experience/Education
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Other Required Qualifications
Knowledge of CPT and ICD-10 codes.
Experience with Electronic Medical Records and Billing.
Knowledge of insurance programs and services.
Strong customer service and communication skills.

Preferred Qualifications
Experience in a medical office or medical insurance company.
Knowledge of ICD-9 and CPT coding