Job Description

About this Opportunity
The Ball State University Libraries is looking for a talented collaborator and detail-oriented technical analyst to join our committed and highly engaged team as Library Technical Support Analyst. As part of the Library Data and Discovery Solutions group in the University Libraries, the successful candidate will provide support, administration, analysis, workflow assistance and development work on enterprise-wide library solutions including Ex Libris Alma, Summon and Leganto, plus ILLiad and EZProxy solutions. The incumbent will integrate and implement new library technologies in cooperation with the Head of Library Technologies and other library personnel. If you are committed to a culture of innovation and inclusion and are ready to join an exciting team focused on advancing the Libraries’ mission to create transformative experiences for diverse communities of learners, we invite you to consider applying today.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.


Affordable Healthcare

Retirement

Tuition Remission (For eligible employees, their dependents, and spouse)

Paid Parental Leave

Professional Development

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: https://www.bsu.edu/about/live-near-your-work
FLSA Learned Professional Exemption
Hrs/Week 40
Length of Assignment Full-Time At-Will
Position Function
Provide ongoing support, administration, analysis and development of computer/data systems and processes critical to the services and operations of University Libraries; integrate new library information technology solutions with existing library systems supporting faculty teaching and research and student learning; support an inclusive, diverse, and collaborative work environment and service culture to advance the strategic direction of the University Libraries.
Minimum Education
Bachelor’s or master’s degree in computer science, library and information science, information systems/technology, MIS, or related field at time of appointment.
Minimum Experience
At least one year of experience supporting, configuring, administering, troubleshooting, and networking library solutions; in-depth knowledge of various computer platforms including Windows, Mac, UNIX.
Minimum Other
Effective oral and written communication skills; ; working knowledge of Microsoft Office applications; availability to work some evenings and/or weekends. Strong demonstrated commitment to libraries and libraries services.
Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Other advanced degrees in related fields with strong emphasis in information system management.
Preferred Experience
Additional years of experience in information systems support, project management, and administration of library services platforms such as ExLibris Alma, interlibrary loan management solutions, OpenURL link resolvers, and discovery solutions, and user authentication solutions such as EZProxy; demonstrated experience using Perl, PHP, ASP.NET, JavaScript Framework, Java and/or other web interface technologies.
Preferred Other
Pre-Employment Screening Requires successful completion of a background check and education verification.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.