Job Description

Why should you work at UCA?
We are excited that you are considering joining the UCA Family—the faculty, staff, students and alumni who make the University of Central Arkansas a great place to work!

At the University of Central Arkansas, we value our employees striving to maintain a work-life balance. We realize that this affects the overall well-being of employees, while learning to prioritize challenging work and the ability to make a difference. Participation in university-wide remote work days may be available for certain positions. Training is provided on systems or job-specific software, and tools are available supporting professional and personal development. The benefits package allows you to customize your benefits to meet your current needs, and the ability to adjust them as your priorities change. This includes university contributions to health, dental, life and disability insurance, 80% tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a retirement program with university contributions of 10% of employee salary. Also available are health and wellness incentives, as well as access to sports and cultural activities on campus for the family, free gym membership (HPER) and equipment rentals.
Position Summary
Reporting to the Associate Vice President for Enrollment Management, the Associate Director of Enrollment Systems will provide operational and systems management to support the Division of Enrollment Services & Student Success (ESSS).
The successful candidate will act as a key liaison across functional areas and IT staff to develop CRM best practices and ensure data integrity and functionality. CRM customization, development, and training to support the strategic enrollment goals of the university will be primary focuses for this role.
As a Slate Administrator, the successful candidate will perform a variety of tasks to develop efficient solutions that facilitate business operations related to enrollment services and the student experience. This position will build, test, implement, and maintain processes and CRM functionality used by ESSS departments and other campus partners.
Job Duties and Responsibilities
Collaborate with key campus stakeholders to maximize the use of Slate and its integration with existing technologies to improve the student experience
Serve as a project leader for system designs and enhancements, preparing necessary documentation and outlining associated business processes
Proactively seek new features and enhancements to the functionality of Slate to ensure the system is following best practices defined by Technolutions
Collaborate with ESSS stakeholders to facilitate upgrades, enhancements, and changes to the Slate system
Understand Banner tables and data translations to ensure accurate integration between Slate and other data systems
Coordinates with Strategic Communications on the production of targeted communications that will contribute to the overall enrollment management communication stream
Generate and deliver testing solutions to facilitate two-way data sharing between Banner and Slate that will minimize data inaccuracies
Troubleshoot and maintain CRM, software, and database systems within ESSS
Manage ongoing data auditing and cleanup and develop procedures for identifying and solving data issues
Support other new enrollment services initiatives and other duties as assigned
Knowledge, Skills, and Abilities
Ability to take direction, organize multiple tasks and documents that have been concurrently assigned, and to work independently
Demonstrate flexibility, energy, and ability to think quickly on their feet
Strong interpersonal, verbal, and written abilities that positive reflect upon UCA with diverse populations
Strong organizational skills and attention to detail
Strong critical thinking and problem-solving abilities and attention to details
Ability to organize workflows, coordinate activities, and balance simultaneous projects without loss of efficiency in a multitasked environment while meeting deadlines
Elevated sense of personal initiative and accountability
Proficient in Microsoft Office applications
Skills Considered Essential for Success
-Knowledge of the organization and administration of higher education.
-Knowledge of state, federal, and university rules, regulations and procedures.
-Ability to work in a diverse and dynamic environment.
-Ability to work collaboratively and independently with common goals as a part of a team.
-Ability to make sound judgments.
-Effective interpersonal communication, writing, and organizational abilities.
-Civility in all interactions.
-Demonstrate effective follow-up.
Required Education and/or Experience
Bachelor’s degree from an accredited college or university
Three (3) year of professional experience related to duties and responsibilities
Preferred Education and/or Experience
Master’s degree from an accredited college or university
Experience with project management and/or implementation of a new system
Five (5) years of experience within Enrollment Management at a college or university
Experience with Ellucian Banner and/or Slate
University, Campus, and Community Description
Thank you for your interest in employment at the University of Central Arkansas.
Founded in 1907, UCA has an enrollment of nearly 10,000, of which more than 20% are graduate students. The university offers more than 150 undergraduate and graduate certificate and degree programs, including doctoral programs in six disciplines. The undergraduate student body consistently scores above the national average on the ACT exam. UCA is proud of its tradition of teaching excellence and its contributions to research, scholarship, and creative activities. UCA seeks to attract students and employees that are dedicated to building a culture of diversity, belonging, inclusion, and equity.