Job Description
Summary
Patient Access scheduling employees must embody and deliver professionalism, excellent customer service and communication skills along with excellent oral and verbal communication when scheduling, registering and when communicating with BCM callers.
Job Duties
- Meets daily and monthly quotas for scheduling and rescheduling new and established patients following trained guidelines and procedures within the EMR “Epic system”
- Meets daily and monthly quotas for full registration following trained guidelines and procedures within theEMR “Epic system”
- Follows trained guidelines and procedures for inputting and verifying insurance of new and returning patients utilizing EMR
- Providesexcellent customer service interactions utilizing trained college-wide patient experience tools
- Followstrained guidelines when utilizing telephony tools
- Meets monthly and daily quotas for My Chart
- Handles all other patient access scheduling and registration workflows
Minimum Qualifications
- High school diploma or GED.
- One year of relevant experience.
Preferred Qualifications
- Two years of call center patient access experience
- Experience in Epic EMR
- Prior customer service experience
- Bilingual (English/Spanish)
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.
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