Director, Parking Operations
Job ID: 255123
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
Parking and Transportation implements the university's parking plan and manages vehicle registration, permit issuance, lot enforcement, fine collection, citation appeal, lot scheduling for special events, and guest parking permit issuance. We also provide campus shuttle services and bus charters for student organizations and university departments.
Job Summary
Job Posting Refresh
Directs all aspects of the parking operations for Augusta-based campus lots representing 11,000 parking spaces including permitting, enforcement, operations, and event management.
Responsibilities
The duties include, but are not limited to:
Operations
Provide direction and overall management of all university parking operations including permitting, enforcement, lot operations and event management.
Ensures fiscal responsibility and timely reporting for financial functions within the department.
Ensures that operations are financially self-supporting and well managed.
Manage department policies and procedures, and coordinate any changes with the division leadership.
Systems
Manage parking permit system [AIMS], parking access control sytem [iPARC] and the mobile application for visitor parking [ParkMobile].
Verify financial information using PeopleSoft, BANNER and other university system tools.
Fiscal
Coordinate and verify revenue collection from student permits, employee payroll deduction, citations, on-line and in-person point of sale, and contract vendor payments.
Ensure appropriate financial controls are in place allowing for the monitoring and verification of revenue and expenses.
Manage associated billing processes for permits, rentals, and event management.
Oversee all administrative requirements including annual inventory, budget preparation and budget reporting.
Personnel
Lead and supervise the parking operations team including aspects of the recruitment, training, certification, evaluating staff performance.
Resolve customer service issues relative to parking operations.
Assist the staff with all parking appeals [ADA requests, citation disputes, lot assignment, etc] and coordinate with the CAO as needed.
Communication
Serve as a member of the Parking Operations committee, the Campus Safety committee, and other assigned work teams.
Coordinate parking information with campus leadership, departments and related populations including: admissions, athletics, patient services, public safety, student affairs, transportation, etc.
Provide accurate and up-to-date information on all web-based platforms and any applicable social media outlets;
Maintain a schedule of targeted announcements to students and staff regarding permitting, policies, lot availability, and safety. Coordinate campus-wide communications with the Division of Communication and Marketing team.
As Assigned
Additional duties as assigned by the Chief Auxiliary Officer and/or the university.
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited college or university with a five-year work history; Associates degree from an accredited college or university with a seven-year work history.
Other Required Qualifications
Experience with parking management and parking access control systems.
Required Experience
Supervisory experience required; experience with parking permitting, enforcement, operations or related logistics environment.
Preferred Qualifications
Preferred Experience
Experience with large university or medical center parking operations; experience with AIMS Parking Management and/or IPARC Parking Access software; experience with financial accounting and payroll systems; prior experience in a customer service or retail environment; prior event management experience.
Knowledge, Skills, & Abilities
KNOWLEDGE
Knowledge of university and University System of Georgia policies and procedures; knowledge of point-of-sale procedures;
SKILLS
Demonstrated customer service skills; sound fiscal decision-making
Shift/Salary/Benefits
Shift: Days/M-F (work outside of the normal business hours will likely be required of an employee in an exempt level position)
Pay Band: 11
Salary: Minimum $56,600.00/Annually - $60,000.00/Annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 7/1/24 - Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=255123&PostingSeq=1
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