Job Description
Summary
The Coordinator, Patient Support Services is an integral position within the Department of Ophthalmology providing a clear line of sight and direct contact for specific surgical procedures and patient management. This position interacts directly with physicians, patients, and vendors.
Job Duties
The Coordinator, Patient Support Services will serve as the point of contact for refractive surgery, plasmas tears and other surgical or specialty procedures in Ophthalmology that involve Anterior Segment. In addition to the generic duties, additional duties will include:
- Provides direct contact to patients regarding surgical procedures, options, payments and education.
- Creates surgical schedules to accommodate physician specifications and patient preference.
- Manages the in-suite store of products by managing inventory and sales.
- Orders surgical supplies as warranted to ensure optimal preparation.
- Schedules calibrations/maintenance, etc, of the refractive laser to ensure full compliance and operation.
- Prepares reports of sales, surgical conversions, etc as requested.
- Resolves patient issues regarding customer service, billing and communication.
Minimum Qualifications
- High school diploma or GED.
- Two years of relevant experience.
Preferred Qualifications
- EPIC Experience.
- Experience in a medical setting.
- Patient care experience.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.
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