Job Description
Clinical Scheduler
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
The clinical scheduler coordinates patient scheduling for physicians in accordance with their practice policies and procedures to ensure patients receive timely access to medical care. The scheduler must have excellent communication skills as they are often the first point of contact for patients when setting up appointments or asking questions regarding appointments.
Essential Job Functions
Verifies insurance coverage on all patients prior to scheduling any appointment.
Adheres to all policies and procedures set forth by management including but not limited to the policies and procedures outlined in the employee handbook.
Maintains confidentiality at all times in accordance with hospital policy and procedure.
Demonstrates professional behavior at all times under stressful situations.
Demonstrates respect for patients, families, staff members, visitors, and other customers at all times.
Ability to schedule accurate appointments based on the provider’s schedule.
Must be able to recognize and respond appropriately to urgent/emergency situations per protocols.
Manages daily workflow by prioritizing tasks and delegating workload as needed.
Interacts effectively with physicians and office staff to promote teamwork and facilitate the accomplishment of departmental activities.
Organizes and maintains filing system.
Maintains telephone etiquette at all times.
Licensing/Certification
N/A
Minimum Education Requirements
High School Diploma or GED (required)
Associate's degree (preferred)
Minimum Work Experience
1 year experience as a medical receptionist (preferred)
1 year experience as a customer service representative (preferred)
Must have strong interpersonal skills to interact with patients, physicians, and other staff members.
At City of Hope, our Culture of People First is the core principle of our belief in Good Health, Security & Stability, Work-Life Balance and Family-friendly benefits! We offer comprehensive medical, dental, vision and prescription drug plans that reward you when you stay healthy including:
401(k) Savings & Retirement
Life & Disability Insurance
Health Spending & Voluntary benefits
Empowered Time Off & Employee Assistance Programs
529 College Savings Plan, College Benefits & Tuition Reimbursement
Parental Leave, Adoption, Childcare and Elderly care services
Our Full-time stakeholders receive 21 Personal Time Off Days and 7 Holidays off each year!
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our comprehensive benefits, click here:Benefits Information
Salary / Pay Rate Information:
Pay Rate: $19.51 - $30.15 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
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