Job Description

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu)

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

USF offers GREAT BENEFITS to full time employees!!

Medical Insurance
Dental Insurance
Vision Insurance
Paid Vacation Days
Paid Sick Days
11 Paid Holidays
Various Retirement Options, including 401K employer match
Tuition Assistance (available for yourself, spouse, partner or dependent)
For more information about your total compensation package and other USF benefits, please visit: Work at USF


POSITION SUMMARY:

The ERP Systems Analyst I provides system support for various business applications. This includes security set up for new users, creation of training materials and providing training for users. Assist with system upgrades and maintenance. This position will provide first level system support. Troubleshooting day-to-day issues and escalation as appropriate to next level of support.

RESPONSIBILITIES:

Perform system enhancements, upgrades, and modifications. Develop testing plans and troubleshoot issues as needed.

Manage projects using Jira Kanban boards. Keeping projects up to date. Work with customer and senior analyst to develop future planning.

Provides system support to resolve problems related to UMSA business and USF Health related systems. Primarily Unit4 Financials and Axiom budget and finance systems.

Develop and maintain documentation associated with system updates, department policy, work flow changes and job aids.

Create and maintain system reports as needed.

Perform other duties as assigned.

POSITION QUALIFICATIONS:

MINIMUM:

Bachelor's degree and 0-2 years of related experience or equivalent combination of education and experience.

PREFERRED:

This position requires a Bachelor's degree in information technology, business/operations analysis or a related field, with two years of experience in related positions; or a Master's degree in directly related fields.