Job Description

About the Department:

University Life Technology Services provides technology support, guidance and training to the division of University Life (UL). We seek to build collaborative relationships with our customers and to deliver complete business solutions that streamline processes, eliminate redundancies, and foster growth. UL Technology Services offers a variety of technical services that support and advance both divisional and University-wide goals. 

About the Position:

The Director of UL Technology Services provides leadership and direction for ongoing strategic planning, assessment, development, deployment and maintenance of technology systems and solutions to support University Life programs and initiatives. The role oversees University Life Technology Services staff and works to optimize technology resource allocations that improve the student and staff experience.

Responsibilities:

Provides strategic leadership and effective supervision to the UL Technology Services team

Executes a team-based strategy to minimize single-person dependencies for technology administration and management;
Mentors and plans professional development of staff to strengthen functional and technical skills;
Establishes and monitors team and individual goals to advance the unit’s mission and ensures quality service delivery; and
Evaluates the team’s capacity and ensures alignment with strategic priorities.
Develops and maintains effective collaborative partnerships with divisional unit leaders and operationalizes ongoing strategic planning approach in alignment with divisional and institutional strategic goals to assess, develop, deploy, and maintain technology solutions to improve the student and staff experience

Provides consultation to units regarding software platform needs and ensures readiness for Mason’s ASRB review process;
Ensures technology implementations are managed with strong project management oversight with an eye toward continuous improvement; and
Provides divisional strategy and oversight for hardware technology investment, maintenance and replacement.
Evaluates, analyzes, establishes, and maintains methods and procedures that protect continuity of operations and promotes best practices for University Life technology investments

Oversees ongoing development of team standard operating procedures;
Oversees ongoing development and maintenance of functional and technical documentation to support continuity of operations for technology platforms; and
Oversees compliance with Mason’s technology security standards for hardware and software technology deployed in the division.
Develops and maintains effective relationships with technology vendors and ensures university procurement policy is followed with contract management

Maintains current knowledge of technology advancements with particular focus on developments within edtech space; and
Oversees technology contract management cycle and ensures effective planning with units, Mason Procurement and related vendors.
Other Duties

Serves as divisional representative with key university stakeholders including Information Technology Services and University Audit; and
Engages in other divisional and institutional efforts to support the mission of the unit.
Required Qualifications:

Master’s degree in related field or equivalent combination of education and experience;
Experience managing both hardware and software platforms with a moderate level of complexity;
Experience developing and deploying effective business process improvements with technology;
Knowledge of enterprise-level systems and related configuration to oversee platform management;
Demonstrated knowledge of Microsoft Windows, MacOS and Active Directory infrastructure and related tools;
Demonstrated skill in managing multiple full time technology staff;
Demonstrated competency in managing technology projects;
Demonstrated oral and written communication skills; and
This is a leadership position requiring on campus presence. Fully remote work is not possible with this role.
Preferred Qualifications:

Experience using programming and scripting languages such as Python, SQL, Powershell, JavaScript, XML, HTML, etc;
Knowledge of server management best practices and virtualization for technology planning, implementation and maintenance; and
ITIL certification preferred.