Job Description

Job Summary
The College of Education is seeking candidates for a Technical Support Analyst position!
Under supervision of the IT Manager, the Technical Support Analyst provides support for the virtual computing environments, graduate student office technology, the computer labs and active learning labs, and the Certiport certification exams for the College of Education.

About Auburn: At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship, and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community.

Why employees choose Auburn: Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts, and more!

Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Essential Functions
Analyzes and solves problems on complex computer applications and systems. Provides a wide range of in-depth technical assistance and guidance to campus constituents.
Writes structured programs, as appropriate, using technologically current programming languages.
Analyzes current and proposed hardware and software systems. Develops and maintains complex systems for various constituencies.
Assists with implementing IT technical support requests and proposals and in deriving needs assessments.
Reviews proposals which consist of objectives, scope, and client expectations.
Gathers facts, analyzes data, and prepares proposal synopses comparing alternatives in terms of cost, time, and available resources and recommends courses of action.
Reviews, evaluates, and recommends solutions for hardware and software acquisitions.
Provides individual and group instruction on computer technologies.
Provides technical support for research and development initiatives and for the implementation of new technologies for University adoption.
May serve as project leader for technology projects with large scope impacting University stakeholders, overseeing and integrating the work of other employees.
Performs other related duties as assigned by the supervisor.
Minimum Qualifications
Minimum Qualifications
Minimum Education and Experience:
Bachelor’s Degree – No specific discipline and 3 years of relevant IT experience in IT support and analysis, preferably in a university setting.

-OR-

Associate’s Degree – No specific discipline and 7 years of relevant IT experience in IT support and analysis, preferably in a university setting.

-OR-

High School/GED in General education and 11 years of relevant IT experience in IT support and analysis, preferably in a university setting.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Understanding of the business environment of a large university including an understanding of the University, its policies, and its operating procedures.

Knowledge of computing technologies and demonstrated skills and abilities with a broad range of relevant multi- user computer systems.

Strong customer service orientation.

Ability to effectively communicate technical concepts to a non-technical audience.
Minimum Technology Skills
Strong technical aptitude and computer skills.
Minimum License and Certifications
Desired Qualifications
Desired Qualifications
Experience with MacOS, Windows, ChromeOS

Experience with virtualization and related technologies, including VMware, Azure, and zero/thin clients

Knowledge of computer-based testing

Familiarity with an Incident Management system, such as ServiceNow