Job Description
Provides leadership and supervision for all aspects of business operations in Housing and Residence Life. The Business Operations team is at the forefront of developing and facilitating a positive customer service experience for students, campus partners, and Housing and Residence Life guests. This position is responsible for the oversight of the Housing Management System, StarRez, including occupancy management and processes, housing contract and lease development, summer conferences and orientation housing processes. Additionally, this position oversees our marketing and communications team and departmental technology and information systems. In collaboration with the AVP/Director of Housing and Residence Life, this position implements the strategic direction and project management for business operations within Housing and Residence Life. Sits on the executive leadership team for Housing and Residence Life. Serves on regular leadership on-call duty rotations.
If you're seeking to make an impact, join our forward-thinking Housing and Residence Life team as the Associate Director for Business Operations. In close collaboration with the Associate Vice President for Student Affairs and Director of Housing and Residence Life, you will play a pivotal role in shaping the strategic direction and overseeing project management for all departmental business operations. You’ll provide strong leadership, ensuring a seamless, positive customer service experience for students, campus partners, and guests. Your responsibilities will include managing the Housing Management System (StarRez), overseeing occupancy, housing contracts, summer conferences, and orientation housing processes. Additionally, you’ll lead the marketing and communications team and manage the department’s technology systems. As an integral member of the executive leadership team, you’ll have the opportunity to drive the success and growth of the department. If you're passionate about enhancing the student experiences and leading operational excellence within a high-achieving team, this is the ideal role for you!
Job Function:
Provides leadership and supervision for all aspects of business operations in Housing and Residence Life. The Business Operations team is at the forefront of developing and facilitating a positive customer service experience for students, campus partners, and Housing and Residence Life guests. This position is responsible for the oversight of the Housing Management System, StarRez, including occupancy management and processes, housing contract and lease development, summer conferences and orientation housing processes. Additionally, this position oversees our marketing and communications team and departmental technology and information systems. In collaboration with the AVP/Director of Housing and Residence Life, this position implements the strategic direction and project management for business operations within Housing and Residence Life. Sits on the executive leadership team for Housing and Residence Life. Serves on regular leadership on-call duty rotations.
Minimum Education:
Bachelor's degree from an accredited institution.
Preferred Education:
Master's degree from an accredited institution.
Minimum Experience:
Applicants must have a minimum of three years of experience in housing, residence life, occupancy management, housing information technology, or related field. The position requires hands-on experience with StarRez, with the ability to understand advanced system capabilities. While coding expertise is not required, a general understanding of SQL or StarQL is helpful.
Preferred Experience:
Applicants with at least five years of experience in housing, residence life, occupancy management, housing information technology, or related field. Significant experience with StarRez is preferred, particularly in utilizing its capabilities to support and guide operational and strategic goals. Experience with Banner is preferred, along with a general understanding of SQL or StarQL.
Duties and Responsibilities:
- Assists the AVP for Student Affairs/Director of HRL in implementing the strategic direction for all aspects of the day-to-day project management of the business operations in Housing and Residence Life specifically in the areas of occupancy management, marketing strategy, communications, technology, and information systems within Housing and Residence Life.
- Provide oversight and supervision for the business operations team consisting of a senior assistant director, assistant director, occupancy/housing contract specialists, and systems specialists including the recruitment, selection, coaching, performance appraisals, and training of personnel in business operations.
- In collaboration with the AVP, develop long-term strategies for occupancy management and space allocation that meets current and future housing needs. Identify innovative income strategies. This includes successfully utilizing data in forecasting of occupancy trends for traditional halls and university apartments.
- Collaborate with the AVP/Director of Housing and Residence Life in developing inclusive residential learning communities. This position must demonstrate an effort to understand their individual and collective role in creating environments that (1) identify and remove barriers that adversely impact the student experience and success; (2) facilitate student learning, (3) cultivate community, and (4) empower both the team and our students.
- Collaborate with members of the Housing and Residence Life team to develop and implement student-centered and guest-centered policies, procedures, contracts, and leases, while leading the creation and maintenance of clear, comprehensive documentation for all Housing and Residence Life systems.
- Provide oversight of a comprehensive marketing and public relation plan including print, web, social media, and in-person strategies that support departmental and university goals.
- Provide oversight of all departmental information systems and technology that supports the work of the team including StarRez, the work order system, card access, staff and residential facility technology support.
- Provide oversight of summer and break operations and work collaboratively with University Dining, Orientation, Student Life and other campus partners for summer operations including conference services, orientation, and early start program housing needs.
- Work collaboratively with campus partners including Enrollment and Planning Management, Disability Services, Athletics, and University Dining to develop processes and data reports to support the work of Housing and Residence Life and the university.
- Serve on the executive leadership team and represent the AVP/Director of Housing and Residence Life in departmental and university committees as needed.
- Serve on an on-call leadership duty rotations.
- Perform other related duties as assigned.
- Provide strategic oversight of the housing management system, StarRez, through prioritizing projects based on departmental and operational needs as well as the University's academic calendar. Ensure the system supports data accessibility, accuracy, and usability.
At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.
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