Job Description

Position Summary

Responsible for analyzing, designing, and optimizing the systems and processes that support the operational and academic functions of the university. Works closely with faculty, staff, administrators, and IT teams to understand business needs, translate them into technical requirements, and lead the implementation of technology solutions that enhance institutional performance. Requires expertise in higher education business processes, a strong understanding of relevant technologies, and the ability to manage complex projects and systems integrations.

Principal Duties & Responsibilities

Business Process Analysis: Work closely with university departments to analyze business processes, workflows, and data requirements. Identify areas for improvement and provide solutions that align with institutional goals and objectives based on industry trends.
Requirements Gathering & Documentation: Elicit and document detailed functional and technical requirements from stakeholders. Develop comprehensive system documentation, including user stories, process flow diagrams, and system specifications.
System Implementation & Support: Collaborate with IT teams to design, test, and implement system solutions. Provide ongoing support during system rollouts, ensuring proper training, data migration, and user adoption.
System Optimization: Continuously assess and evaluate existing systems and workflows to identify opportunities for process improvements and increased efficiency. Recommend and implement system upgrades or new technologies as needed.
Communication & Training: Facilitate communication between technical and non-technical stakeholders. Conduct training sessions for end-users, helping them understand system functionality and encouraging effective use of technology to increase efficiency and productivity.
Project Management Support: Assist in project planning, scheduling, and execution for system upgrades, replacements, and new implementations. Monitor progress and deliverables, ensuring alignment with timelines and budgets.
Change Management: Support change management processes for system changes and upgrades, including preparing communication plans, conducting user acceptance testing (UAT), and gathering feedback.
Compliance & Security: Ensure that business systems adhere to university policies, regulatory requirements (such as FERPA, HIPAA, etc.), and best practices for data security and privacy.
Other duties as assigned
Knowledge, Skills, Abilities & Other Attributes

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
A Master's degree is preferred but not required.
Minimum of 3 years of experience as a Business Systems Analyst, or in a related role, within a higher education institution preferred
Experience working with enterprise resource planning (ERP) systems, student information systems (SIS), or similar systems in higher education is highly desirable.
Proven experience in requirements gathering, process modeling, and documentation.
Familiarity with data analysis tools, SQL, or reporting platforms is a plus.
Strong analytical and problem-solving skills with the ability to translate business needs into technical specifications.
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
Experience with administrative and academic technologies in higher education.
Proficiency in systems analysis, business process modeling, and requirements documentation.
Knowledge of system integration practices and experience working with cross-functional teams.
Ability to handle multiple projects simultaneously and prioritize effectively in a dynamic environment.
Certified Business Analysis Professional (CBAP) or similar certification is preferred.
ITIL Foundation Certification or equivalent knowledge of IT service management best practices is preferred.
Unusual Working Conditions

May require occasional evening or weekend hours for project deadlines or system maintenance

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.