Position Description

Primary Responsibilities:

• Relationship Management: Build and maintain strong relationships with representatives from other mobile clinics. Use these relationships to enhance user engagement through personalized follow-up.
• Primary Contact and Customer Support: Serve as the main point of contact for inquiries received through the Mobile Health Map central email. Triage questions, concerns, and opportunities, providing timely, high-quality customer service.
• User Assistance and Troubleshooting: Assist website users with registration, password issues, data entry, and other technical problems. Ensure prompt and effective resolution of user concerns, and notify the manager of any issues that could affect the user experience.
• Project Administration: Support Mobile Health Map staff with the administration and logistics of key projects, including learning collaboratives, research initiatives, and communication efforts.
• Research and Content Development: Assist in researching and writing reports, toolkits, manuscripts, blog posts, curriculum materials, slide decks, poster presentations, conference abstracts, and other relevant content.
•  Research and Evaluation Support: Support research and evaluation activities, including data entry, cleaning, analysis, and visualization. Provide assistance with writing and data presentation.
•  Performance Monitoring: Maintain an internal dashboard of key performance indicators. Regularly update the team on dashboard metrics and escalate any potential issues promptly.
• Meeting Support: Prepare agendas, take notes, and track action items from key meetings, including Mobile Health Map team meetings.
• Mobile Healthcare Knowledge: Develop a comprehensive understanding of mobile healthcare, including the work of The Family Van. Share this knowledge when building and maintaining relationships with other mobile clinics.

Basic Qualifications

3 or more years of experience. Higher education may count towards experience.

Additional Qualifications and Skills

• Customer Service Expertise: Exceptional customer service skills, particularly in resolving technical issues via email.
• Technical Proficiency: High comfort level with technology, with the ability to clearly and patiently assist users who may be less tech-savvy.
• Data Management: Experience in managing, cleaning, tracking, interpreting, and visualizing data.
• Organizational Skills: Strong organizational and time management abilities, with the capacity to manage multiple tasks simultaneously. ·
• Communication Skills: Excellent written and verbal communication, interpersonal, and facilitation skills. Ability to communicate effectively via video conference, phone, and in-person, adjusting style and messaging for different audiences and mediums.
• Teamwork and Independence: Ability to work collaboratively within a team, as well as independently, taking initiative to complete tasks.
• Software Proficiency: Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint). Ability to learn and effectively use new software (e.g., WordPress, Zoom, Salesforce, Constant Contact, Slack).
• Flexibility: Ability to work both virtually and in-person as required.

Additional Information

This is a term appointment, with an end date of June 30, 2025, with the possibility of renewal contingent on funding.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.
The Harvard Medical School is not able to provide visa sponsorship for this position.
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Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values   
https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.