Director of the Academic Success Center
Job ID: 280281
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
Job Summary
The Director will provide leadership for academic support initiatives across the university in collaboration with academic departments and other student support units. The Director will be primarily responsible for the management and operation of the Academic Success Center with locations on both the Summerville and Health Science campuses as part of a team of professionals. The Director will provide leadership, direction, and advocacy for academic success programs, including peer tutoring, supplemental instruction, and academic support. The Director will work to ensure that strategies related to supporting student success will improve retention, persistence, and graduation rates, while fostering cross-campus communication and collaboration for academic support. The Director of the Academic Success Center will serve as a collaborative partner within the unit of Student Success and the Division of Enrollment and Student Affairs. The Director will work indirectly with the strategic support of the Student Success Career Academic and Professional Engagement (CAPE) Cluster model to assist with program design, implementation, relationship management, and operations.
Responsibilities
Responsibilities include, but are not limited to:
Lead Student Success Initiatives to Increase Retention, Persistence and Graduation

• Create and implement a comprehensive program for academic success that serves all undergraduate students, including the supervision of all academic support programming offered.
• Lead university academic support initiatives and practices including, but not limited to academic warning, academic probation, and academic suspension intervention, progress report program design, learning support coordination/collaboration.
• Leverage technology for advising and interpreting data to inform preventative and academic intervention practices that advance a study-ready environment to meet the needs of outcomes for students, specifically related to retention, persistence and graduation.
• Coordinate the instruction of all ASII Courses annually: 1101 (Learning for Success) and 1201 (Teaching and Learning for Peer Educators).
• Teach one section of ASII 1101 and/or INQR 1000 each academic year or undergraduate course in his/her academic field to stay connected with the undergraduate student population.
• Design strategies that positively impact retention, persistence, and graduation (including but not limited to academic alerts, imbedded tutoring, supplemental instruction, academic coaching, etc.).
• Lead assessment and program data collection and management to assess the effectiveness of ASC programs and ensure compliance with institutional policies and other regulations (i.e. SACSCOC, FERPA, etc.).
• Manage the development of innovative strategies utilizing new technologies to provide the highest level of student contact and service to contribute to student success goals.
• Provides leadership in the program design to provide academic support to special populations (including but not limited to: student athletes, honors, dual enrollment, transfer, etc.)

Manage Academic Success Center Operations

• Manage the daily operations for the Academic Success Center (ASC) on both the Summerville and Health Sciences campus locations to provide staffing, supervision, evaluation, and training of all professional full-time and student staff.
• In alignment with the AVP Student Success, provide leadership in the development of annual goals for the ASC and staff to coordinate semester planning for programs/services, documentation, and reporting for benchmarks.
• Provide vision, leadership and oversight for the ASC and its intervention programs, staff training, student tracking and monitoring, and assessment of professional staff activities
• Manage the departmental budget, allocated personnel, and fiscal resources.
• Maintain current knowledge of the institution's academic programs, curriculum, practices, and academic and student policies.
• Manages available resources and advocates as needed for additional resources.
• Prepare annual and other regular assessment reports.

Supervision

• Supervise Assistant Director, ASC Coordinators, support staff, and student assistants.
• Develop and mentor new staff.
• Lead and execute the process for conducting annual performance reviews of ASC personnel.
• Maintain a positive work environment, coordinate schedules with other staff, communicating regularly with staff regarding projects, providing and soliciting assistance when needed
• Mange the professional development process for all ASC staff.
• Develops assigned ASC Coordinator caseloads as appropriate per focus area student headcount.
• Assist in training and supervision of student assistants and graduate students.

Collaboration and Connection with Campus Departments

• Professionally represent and promote the department through involvement in campus wide programming, presentations, committees, events, and departmental marketing initiatives.
• Work collaboratively across faculty, academic and student support units on shared goals/objectives.
• Develop programs with the ASC team, Student Success unit, and Enrollment and Student Affairs Division to accomplish departmental goals.
• Advance relationships with other departmental services such as the Math Lab, Center for Writing Excellence, Testing and Disability Services, etc.
• Consult with faculty, administrators, and campus partners regarding academic success and support issues that help advance undergraduate education at the institution.
• Develop and maintain appropriate relationships with students, faculty, and staff.
• Functions cooperatively within a team structure. Ability to establish productive relationships with constituency served, co-workers/others.
• Utilizes a communication plan to engage the university community in the academic and learning support processes and initiatives.
• Manages time effectively to maximize service to students.

Data Analysis

• Utilizes the institutional Student Success Management System to communicate, track, and manage intervention initiatives for students.
• Work collaboratively with Student Success Data Analyst and SIS Functional Analyst to ensure Student Success platforms (i.e. Navigate360, Slate, etc.) and other technologies (i.e. Othot, Banner, Crystal Reports, and other dashboards) are regularly leveraged and examined in response to student needs, increased retention, persistence, and completion.
• Manage the compilation of documentation, reporting and assessment initiatives for academic support.
• Lead in the assessment of programs, services, and tools regularly to track progress needs within the department, unit, and division goals.
• Conducts ongoing formative and summative assessment for ASC programming. Compiles and analyzes data reports and other documents to guide strategic planning, implementation, and support for student services.
• Demonstrates knowledge and competency in academic support procedures, policies, and information technology systems.

Other Duties

• Engages regularly in professional development and scholarship, both as a member of the institution's academic community and as a member of the local, regional, and national academic support professional community.
• Perform other duties as assigned in support of the Student Success unit and the Division of Enrollment and Student Affairs.

Required Qualifications
Master's degree from an accredited college or university and five (5) years of relevant experience.
Preferred Qualifications
Preferred Experience
A terminal degree from a regionally accredited institution, preferably in a field taught at the undergraduate level, experience in a university or higher education setting, preferably managing and delivering academic support.
Experience with budget management and development, supervision, and development of professional staff.
Evidence of the ability to collaborate effectively with faculty, students, and administrators.
Knowledge, Skills, & Abilities
KNOWLEDGE:
Knowledge of tutoring models.
Knowledge of academic intervention strategies.
Demonstrated understanding of current literature on learning theory, student retention, and academic support.
Demonstrate knowledge of Windows/Office suite of software products and learn new software and programs.
SKILLS:
Demonstrates strong commitment to student development and success through advocacy, positive attitude, adaptability, approachability, problem-solving and support.
High degree of autonomy, strong initiative, self-guided and reflective.
Communicate effectively, both verbally and in writing, and in presentations.
Demonstrate skills with social media and be responsible for updating media content.
Supervise the preparation of marketing materials such as newsletters and brochures.
Detail-oriented, with the ability to multitask in a dynamic, fast-paced environment using multiple databases and software.
Strong emotional intelligence with the ability to interact and develop relationships with a broad range of individuals.
Proficiency in all Microsoft applications.
Resourcefulness in conducting effective and efficient office operation to facilitate and support the mission of the department.
High ethical standards and a commitment to confidentiality.
Prepare materials/handouts for presentations at seminars, conferences and workshops.
ABILITIES:
Ability to foster a high level of interaction with university leadership, faculty, and staff across the university.
Must demonstrate ability to promote a welcoming environment that reflects the various backgrounds represented by our students and employees and which every individual feels respected and valued.
Must be able to maintain, analyze, and interpret data to identify opportunities and develop strategies to advance academic achievement and student success.
Experience in customer service, working with students.
Shift/Salary/Benefits
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/ Search Job ID: 280281
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=280281&PostingSeq=1
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