Job Description

What Your Job Will Be Like:

We are seeking a LTD TRM TIER 4 - ADMN SVCS

On any given day, you may be called on to:

• Provide exceptional customer service as customer service is an integral part of the job.
• Be a good listener and able to identify and anticipate the needs of the customer.
• Make customers feel important and appreciated.
• Help customers follow Sandia’s processes and find ways to help meet the customer’s needs all while ensuring processes are followed.
• Assist employees, contractors, consultants, and visitors by processing security clearance requests (access authorizations) and issuing badges (access controls). These processes are facilitated by a team of 17 represented personnel who team together to ensure customers are processed, authorized, and issued the appropriate clearance and badge to access Sandia premises. Some of the components of the processes include: 1) employee, contractor and consultant clearance processing and verification; 2) reinvestigations; 3) incoming/outgoing visits; 4) HSPD-12 Federal Credential enrollment, activation, and updates; and 5) badge issuance.
• Conduct data analysis, identify issues, and provide solutions/enhancements to databases, processes, and procedures.
• Will utilize and become an expert on various program specific databases.
• Meet processing timeline expectations and respond to inquiries in a timely manner.
• Attention to detail is critical as the selected candidate must ensure procedures are followed to ensure only authorized access is granted to employees, contractors, consultants, and visitors.
• Must provide the customer constant instruction to ensure adherence to established processes, policies, and procedures.
• Prerequisites: New employees must be on the job 12 months; all others, a minimum of 6 months on current job.
• As a condition of employment, this position is represented by the Office and Professional Employees International Union (OPEIU). Represented employees must pay the monthly membership dues or agency fee.

Qualifications We Require:

• Due to the nature of the work, the selected applicant must be able to work onsite 100% of the time.
• Ability to maintain a Department of Energy "Q" level clearance.
• The successful applicant will work at the Badge Office Front Counter, Clearance Office, and/or Uncleared Personal Identity Verification (UPIV) Office depending on the needs of the business.
• Job criteria must be reflected in the resume and demonstrated during the interview.
• The position requires constant movement throughout the day and the ability to work at multiple workstations.
• Candidate must be people oriented with excellent customer service skills to include diplomacy, patience, courtesy, empathy, friendliness, positive attitude, etc.
• Have ability to work with sensitive information, use discretion and maintain confidentiality; have great attention to detail.
• Team well with others.
• Have excellent oral and written communication skills to include the ability to clearly convey thoughts, concepts, and directions in a tactful and professional manner.
• Be able to resolve conflict and address difficult situations in a calm, tactful manner.
• Have good organizational skills.
• Prioritize work and have good time management.
• Analyze data, identify issues, and provide solutions.
• Follow documented processes and procedures.
• Learn quickly and be adaptable to new and changing situations.
• Proficiency with Microsoft Office Suite and able to adapt and become an expert with position(s) specific databases.
• Perform research and/or investigations of records, electronic databases, DOE, and SNL policies to determine source, type of error and appropriate actions.
• Reconcile discrepancies; recommend solutions; recommend changes to software, procedures, databases, or reports to enhance currency/efficiency.
• Ensure individuals needing access to classified information or site access to Sandia meet all requirements prior to receiving a clearance and a badge.
• As required, instruct, direct, or assign work to others, ensuring adherence to established policies and procedures, resolving discrepancies, and recommending changes, as necessary.
• Prerequisites: Must have passed current standardized testing and the typing test.

Qualifications We Desire:

• Experience with DOE/NNSA or DOD Security and working with DOE/NSNA or DOD directives.
• Experience working with all levels of DOE/NNSA and Sandia members of the workforce.
• Experience utilizing DOE/NNSA and SNL databases related to security clearances and badging (i.e., Central Personnel Clearance Index (CPCI), Weapon Data Access Control System (WDACS), Access Control Enabling System (ACES), Enterprise Person, USAccess, Oracle, and/or Contract Security Management Database)

Posting Duration:

This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov*These benefits vary by job classification.

Security Clearance:

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

Position Information:

This is a temporary position. Limited Term Employees (LTE) are hired for up to two (2) years, with the option to extend the one (1) year assignment one (1) additional year, upon mutual agreement between the Laboratories and the Union, for a total of three (3) years maximum. LTEs are required to meet all testing requirements.

Qualifications We Require:

Required Testing:Applicants must meet the minimum pre-requisites to be scheduled for testing. The applicant will be contacted and scheduled for the next available test date. All applicants must be prepared to test upon application submittal. Once successful testing has been completed, the hiring manager will be notified. Full consideration will not be given to applicants that have not met all of the pre-requisites including testing. Interviews will not be scheduled until the applicant has successfully test-qualified and has been selected by the manager as a top applicant. Passing the test does not guarantee an interview or a selection.If the applicant is not able to schedule testing within the time constraints of the position posting, selection timelines, and the available test dates, they will not be considered for the position. It is imperative that applicants are immediately available for testing in order to provide the best opportunities.Applicants must be proficient in Microsoft Word and Excel. Outlook is used daily.

Job ID: 694570

Job Family: 56

Regular/Temporary Position: T

Full/Part-Time Status: F

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.