Job Description

Specific Duties & Responsibilities



Pediatric Orthopedic Division

Be the program's primary face for patients for general questions and communication between patients and providers after outpatient clinic visits and surgical treatment. Triage and communicate problems with providers
Conduct post-discharge and post-surgical telephone follow-ups
Address or triage patient communications received via MyChart or telephone calls.
Communicate results from testing with patients after review by providers
Assist with medication refills as well as medication changes guided by the provider.
Obtain preapproval for medications and testing ordered by providers including completing required paperwork.
Complete work excuses, return to work forms, and preoperative clearance letters after discussion with providers.
Coordinate orthotic referrals for families, especially those with clubfoot.


Limb Deficiency Clinic

Attend clinic with providers and meet with patients at the time of visits after providers have seen patients to coordinate surgical plans and ensure patient understanding.
Provide pre-procedure instructions and assist with device teaching for patients who receive an external frame or internal implant requiring ongoing management.
Schedule and coordinate all appointments, changes in protocols, and tests ordered by providers. Follow up and ensure these items occur in a timely fashion. Communicate problems with ordering providers.
Be the program's main face for patients for general questions and communication between patients and providers.
Work with research staff to ensure proper follow-up and data collection for appropriate studies.
Ensure appropriate pre-op work-up is arranged and timed accordingly
1. Visits to psychology

2. Post-operative physical therapy



Customer Service and Teamwork Responsibilities



Interactions with patients

Courteous and pleasant in person and on the telephone with patients.
Utilizes proper telephone etiquette.
Warmly greets patients and visitors.
Verbally expresses appreciation when ending a conversation with a caller.


Interactions with other staff members

Generous in assisting and supporting others.
Participates in covering telephones and assisting other faculty and staff when needed.
Works cooperatively with other staff.
Responds to requests from coworkers or other departments in a mutually agreed upon period.
Maintains professional demeanor with all coworkers.
Values cultural diversity and other individual differences in the workforce, ensuring that the practice builds on these differences.
Ensures employees are treated in a fair and equitable manner.


Personal Attributes

Exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.
Possesses excellent organizational skills; excellent oral, written, and interpersonal communication skills; ability to multitask.
Is highly proactive and demonstrates the ability to work independently, maintain organization and efficiency of workflow through interactions with facilities staff on administrative activities, and demonstrate professional and administrative conduct as a model for other office team members to ensure advance toward department/unit objectives.
Ability to work for extended periods of time without directions, and to prioritize own work and work of staff as needed.
Ability to prioritize own work and work of staff as needed.
Seeks to satisfy dissatisfied customers.
Can effectively interact with all levels of University and Hospital employees and outside contacts.
Ensure divisional compliance with Hopkins’ policies related to Service Excellence, Safety Attitude Questionnaire, Employee Satisfaction, and the Joint Commission.
Seeks out additional tasks to support clinical and management goals.


Minimum Qualifications
Individual must be a registered Nurse, licensed in the State of Maryland or state where practicing.
Bachelor's Degree in Nursing or related discipline preferred.
Current CPR certification required. Must maintain current licensure and certification during duration of employment.