Department:

Admissions

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R106168

Minimum Requirements:

High School Diploma/GED with two (2) years of related experience or an equivalent combination of education and experience. Grade 2 (Hourly)

Position Description:

Job Title:

Program Assistant, Sr

Reports To:

Director of Graduate Admissions and Enrollment Management

Department:

The Graduate School

I. Job Summary (what is this?)

As a part of the Graduate Admissions team, this position performs admissions related tasks to effectively support University of Louisville’s graduate enrollment goals. Duties include managing application data in the application processing system using Slate, OnBase and PeopleSoft. Assists in the student's successful navigation of admissions processes, with the ultimate goal of helping students fully complete an application. Assists with providing direct customer support via the graduate admissions service account, phone calls and walk-ins, as needed. Success in this position requires attention to detail, as well as troubleshooting issues on a daily basis. An ability to work with a diverse population and good communication skills are also necessary. Performs other duties as directed by supervisor. May perform other duties within the Graduate School as needed. Occasional evening or weekend work may be required.

Essential Duties and Responsibilities

• Provide fast, accurate, and consistent high quality data entry for new applications and other required admission documents, to ensure best practices and efficient workflow.

• Reviews international transcripts for authenticity and bachelor's equivalency according to institutional standards.

• Receive and review submitted documents for completeness, accuracy and authenticity.

• Answer general questions concerning admission and graduate school policies, procedures, and practices, as needed.

• Ability to establish work priorities, coordinate the timely completion of work assignments, strong organizational skills.

• Act as a point of contact via phone and e-mail by answering inquiries from prospective students direct customer assistance to prospective graduate students.

• Assist with events within the Graduate School, as needed including admissions and orientation events, hooding ceremony, workshops and other special programs.

• Researches, identifies, analyzes, and troubleshoots graduate application processing issues.

Preferred Qualifications

• Associate's degree

• 2 years experience in Data Processing.

• Ability to establish work priorities, coordinate the timely completion of work assignments, strong organizational skills.

• Experience with PeopleSoft, OnBase and/or Slate.

• Experience in working in a higher education environment.

• Ability to multitask, adhere to deadlines, and adapt to changing demands and priorities.

• Ability to work independently and contribute and collaborate effectively as a member of a team. Ability to handle communications, information, and data with sensitivity and confidentiality.

Competencies

• Organized – manages time effectively, keeps tasks appropriately prioritized.

• Work Ethic – motivated, diligent, industrious, and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency.

• Communication – Can effectively communicate questions to constituents when taking on tasks and communicate what is needed to complete constituent requests.

• Teamwork – ability to work with others, serve others, help others, take directions from others in the interest of moving process and programs forward to the desired outcome.

Target Compensation Maximum:

$24.77

Target Compensation Minimum:

$16.51

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard torace, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team atemployment@louisville.eduor 502.852.6258.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email atemployment@louisville.eduor by phone 502-852-6258.