Job Description

Job Summary

Provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.

The program/project is summarized below. (Definitions: Program: plan or system of taking action toward a goal. Project: planned actions with specified beginning & end.)



Specific Responsibilities:

Administration

Manages day to day operations.
Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
Manages design and development of program databases; compiles & analyzes data; prepares reports.
Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
Acts as liaison to IT to ensure technology systems are properly installed & maintained.


Budgets & Financial

Participates in budget preparation.
Maintains budget & associated analysis & reports.
Enters individual &/or summary of transactions into journals &/or general ledger or other NU enterprise system.
Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions.
Processes transfer &/or appropriation charges & may balance &/or close accounts.
Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates.


Communication, Outreach & Recruitment

Develops coordinated, consistent marketing and brand messages.
Creates state-of-the-art website.
Incorporates social media and networking into program/project aspects as appropriate.
Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.
Reviews market trends to recommend future plans to increase revenue, participation, engagement, etc.


Evaluation

Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
Implements corrective actions required as a result of surveys or other indicators.


Events

Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.


Faculty Support

Coordinates faculty recruitment, appointment & credentialing processes including placing ads, candidate communication & visit.
Provides support for preparation of Promotion & Tenure cases.
Initiates FASIS appointment paperwork.
Arranges colloquium & seminar coordination, & faculty travel planning.
Supports faculty in development and approval of new courses, faculty payments, classroom coordination, evaluations, and grading.


Grants & Contracts

Partners with NU development office and grant manager to identify and seek program funding.
Works closely with faculty to encourage and help undergraduate students arrange research.
Prepares proposals; provides administrative guidance for grant preparations including budgets and justifications.
Identifies grant funding.


Human Resources

Ensures human resources programs, policies, & procedures are implemented & consistently applied.
Coordinates all or portions of the talent management lifecycle (sourcing, selecting, developing, coaching, rewarding, recognizing, managing information & optimizing talent.)
In consultation with management & Central HR, administers HR solutions.
Maintains excellent working relationship with Office of Human Resources.


Program Development

Manages program/project curriculum, seminars, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc. based on goals/objectives.
Manages academic quality and continued growth and expansion.
Identifies & obtains external expertise as needed and works with content experts for current and new programs.
Reviews programs/projects to increase efficiencies to support growth.
Manages speaker selection, communication, and topic development.
Leads program/project updates and improvements.


Regulatory Compliance

Ensures compliance with all necessary organizations.
Prepares documentation as required.
Interfaces with accreditation bodies.
Acts as the regulatory and compliance officer.


Strategic Planning

Administers & maintains existing strategic plans.
Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.