Job Description

About this Opportunity
Unified Technology Support (UTS), a division of Information Technology at Ball State University, is seeking an IT Support Technologist with customer service skills and a strong background in providing advanced technical support for technology resources including Windows and macOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person filling this role should expect to support a wide range of campus technologies within multiple departments and/or buildings on the Ball State University Campus.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Affordable Healthcare

Retirement

Tuition Remission (For eligible employees, their dependents, and spouse)

Paid Parental Leave

Professional Development



Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: https://www.bsu.edu/about/live-near-your-work
FLSA Administrative Exemption
Hrs/Week 40
Length of Assignment Full-Time At-Will
Position Function
Provide leadership, management, and support of microcomputers and network connections that are crucial to the information flow of the university, including installation, maintenance, problem resolution, and systems integration for
hardware and software; support faculty and staff with all aspects of computing
for the classroom.
Minimum Education
1. Bachelor’s degree from an accredited college or university by date of
appointment.
Or, in lieu of Bachelor’s degree:
2. Associate’s degree plus an additional combination of education or experience
in IT equivalent to two years.
Or
3. High school diploma or GED plus an additional combination of education or
experience in IT equivalent to four years.
Minimum Experience
At least two years of experience working with PCs/networks—installations, system configuration, troubleshooting, and networking; in-depth knowledge of various computer platforms—Windows and MacOS.
Minimum Other
Excellent oral and written communication skills.
Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Bachelor’s degree in applied technology, computer science, MIS, or related area.
Preferred Experience
Three or more years of experience working with PC/networks in higher education or related area; experience with computer imaging; supervisory experience.
Preferred Other
Excellent organizational and analytical skills; excellent interpersonal skills.
Pre-Employment Screening Requires successful completion of a background check.
Position Title(s) Supervised
Students.
Required Certifications
EEO Statement
Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.