Job Description

Job Purpose
Responsible for the effective implementation, operation, and maintenance of the University’s enterprise resource planning (ERP) system and associated applications, ensuring optimal functionality and alignment with institutional goals. Oversee system integrations across departments, including the University’s single sign-on (SSO) portal, to deliver seamless and efficient user experiences.

Provide advanced technical support and develop tailored solutions for ERP software, analyzing user requests to define change specifications and create comprehensive test cases. Collaborate with cross-functional teams and external vendors to address technical challenges, implement system enhancements, and ensure compatibility with third-party applications.

Monitor system performance and user satisfaction, proactively identifying opportunities for improvement. Offer strategic guidance on the effective use of the University’s intranet, portal, and Banner environment. Leverage expertise in SQL, Node.js, C#, .NET, PHP, and other web development technologies to drive innovation and support organizational objectives.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.
Essential Functions
Provide technical support for Oracle, Banner, and third-party systems as assigned. Identify, define, and develop viable technology solutions to meet business requirements. Build reports, analytic dashboards, and automation to streamline business processes. Analyze business processes and make relevant recommendations. Provide technical support for the University’s SSO Portal, Tech Express. Perform new development for Tech Express. Identify, define, and develop new functionality to meet business requirements. Analyze business processes and make relevant recommendations. Analyze problems and issues presented by end users and develop a solution. When no solution is determined for a user-reported problem, serve as a liaison between the functional user and vendors to resolve technical issues and to test changes. Develop and support unit testing. Work on project teams. Participate in planning sessions to implement upgrades or additional features to various enterprise systems. Write clear, concise, and descriptive documentation of your development projects, user requests, and solutions. Provide timely status reports for projects to functional users and management. Follow audit guidelines in system modifications. Maintain confidentiality of data. Other duties as assigned.
Minimum Qualifications
Bachelor’s degree from an accredited institution in Computer Science, Information Systems, or similar. Four years of related professional experience including at least three years of recent technical support work experience. Experience in an end-user support role. Experience developing, designing, and writing SQL reports. Experience in object-oriented programming or web application development. Basic knowledge of Linux and Windows operating systems. Basic knowledge or current web application development methods and technologies. Ability to work outside normal work hours and be on call. Excellent communication, presentation, and writing skills.
Preferred Qualifications
Experience working in Higher Education. Experience in web application development. Experience in Oracle HCM. Experience building applications that use databases such as Oracle, MySQL/MariaDB, or Microsoft SQL Server. Experience providing technical support for Ellucian Banner. Experience providing technical support for Financial Aid. Experience with Evisions Argos. Experience with web servers such as Apache/Tomcat, IIS. Experience producing technical documentation. Knowledge or working experience with C#, PHP, SQL, Java, Javascript, Jquery, HTML, CSS, Shell Scripting, PL/SQL, JSON, XML, Grails, Groovy, RESTful API technologies, ASP/ASPX.
Work Hours
Typical hours are 8:00am-4:30pm Monday through Friday. Additional hours as needed.
Compensation and Benefits
Salary Commensurate with education and experience. Pay grade 13.
Benefits Information
The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.