Director Undergraduate Academic Advisement
Job ID: 290916
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
Academic Advisement is where undergraduates begin. Our centralized advisement services are designed to provide comprehensive support as students navigate their way into their respective major programs. Our team of Undergraduate Academic Advisors are well-versed in the undergraduate programs and core curriculum, assisting students in developing academic plans, selecting courses, recommending actions, and connecting them with campus resources as needed.
We work closely with academic programs and support services to help students identify and confirm their academic career paths. Our professional advisors offer ongoing support through various means including outreach services, personal phone calls, targeted emails, and electronic messages.
We have two convenient locations, on the second floor of University Hall (262) on the Summerville campus and the Health Sciences Campus. We are open weekdays from 8:00 a.m. to 5:00 p.m. We offer walk-in hours for quick consultations. Our most up-to-date walk-in hours can be found via the Academic Advisement Center Staff webpage. Advising appointments are required for next term advisement to ensure both the advisor and student are prepared for a productive session. Up-to-date information can be found on the Academic Advisement website.
Job Summary
The Director of the Academic Advisement Center reports directly to the Associate Vice President for Student Success and is responsible for providing leadership to a team of advisors for the development, organization, delivery and evaluation of comprehensive academic advising and career services. The Director provides leadership for Integrative advising and career-based Initiatives to facilitate student enrollment, promote access, retention, progression and graduation. Responsibilities include day-to-day leadership of assigned staff and management of focus area unit operations, integrating guiding pathways strategies, academic advising, and connecting students with other academic support and student affairs representatives.
Responsibilities
MANAGE THE ACADEMIC ADVISEMENT CENTER: Manage the departmental budget, allocated personnel, and fiscal resources, and conduct annual performance reviews of personnel. Supervise Academic Advisors, support staff, and student help. Develop and mentor new staff in center. Assist in training and supervision of student assistants and graduate students.
LEADERSHIP: Development of annual goals for the Academic Advisement Center in collaboration with AVP and staff. Coordinate semester planning for programs/services, documentation and reporting for benchmarks. Provide vision, leadership and oversight for the Academic Advisement Center and its intervention programs, advisor training, student tracking and monitoring, and assessment of advisement activities. Lead development of innovative strategies utilizing new technologies to provide the highest level of student contact and service to contribute to student success goals. Maintain current knowledge of the institution's academic programs, curriculum, practices, and academic and student policies.
COLLLABORATION: Professionally represent and promote the department through involvement in campus wide programming, presentations, committees, events, and departmental marketing initiatives. Work collaboratively across faculty, academic and student support units on shared goals/objectives. Develop programs with the Academic Advisement team to accomplish departmental goals. Continue to serve as the lead advisor on all academic advisement initiatives and practices in the Office. Develop and maintain appropriate relationships with students, faculty, and staff. Demonstrates strong commitment to student development and success through advocacy, positive attitude, adaptability, approachability, problem-solving and support.
LEAD PROJECT MANAGER: Update and maintain detailed records and reporting of department's progress using office tools, departmental systems, and university databases. Manage the compilation of documentation, reporting and assessment initiatives for Advisement. Lead in the assessment of programs, services, and tools regularly to track progress needs department and division goals and coordinate initiatives with team members. Demonstrates knowledge and competency in Advisement procedures, policies, and information technology systems. Serve as a lead project manager for programs that require coordination, such as information systems used by the office. Maintain academic advisement and other student records in compliance with University and the Family Educational Rights and Privacy Act (FERPA).
PROFESSIONAL DEVELOPMENT: Continually improve advisement skills and practices for staff through the ongoing use of training tools, professional association, and engagement in researching best practices. Actively participate in professional development opportunities and professional organizations. Develops a personal professional development plan with short -and long-term career goals. Engages regularly in professional development and scholarship, both as a member of the Institution's academic community and as a member of the local, regional, and national advising/career professional community. Mentors and supports the development of staff resources within the focus are unit.
ADMINISTRATIVE: Functions cooperatively within a team format. Ability to establish productive relationships with constituency served, co-workers/others and deliver services in varied environments. Utilize a communication plan to engage the college community in the academic advisement process. Provide cooperative support for all departmental programming to meet goals. Maintain a positive work environment, coordinate schedules with other staff, communicating regularly with staff regarding projects, providing and soliciting assistance when needed. Manage time effectively to maximize service to students and fulfill departmental goals.
PROGRAM DESIGN AND IMPLEMENTATION: Articulates the vision, mission, and philosophy of the Department of Student Success and assigned focus area programs. Promotes academic/career advising in achieving the vision, mission, and philosophy of the institution. Provides leadership for the Department of Student Success with a mission to develop and deliver timely, supportive advising and career outreach services to students. In alignment with the AVP of Student Success, develop the goals, tactics, and expected outcomes of the unit focus area in accordance with the AU planning process. Develops and maintains a focus area syllabus that articulates the mission, curriculum, student learning outcomes, and academic/career advisor and student responsibilities. Develops assigned academic/career advisor caseloads as appropriate per focus area student headcount. Utilizes the institutional Student Success Management System to communicate, track, and manage students and focus area academic/career advising services. In collaboration with the AVP Student Success and other Directors within the unit, develops a system for training new advisors in the focus areas, and develops and maintains appropriate training materials. Teach at least one INQR 1000 focused section per year. Work collaboratively with Instruction Data Analysts to examine assessment and outcomes data to enhance and develop programs and services that are responsive to student needs, increase retention, persistence, completion, and is responsive to the needs of students.
RELATIONSHIP MANAGEMENT: Serves as the academic focus area point of contact, and serve on committees as assigned, to develop collaborative relationships with faculty in the academic colleges aligned within the focus area. Operates in partnership with the focus area college administration and faculty mentors, Academic Success Center coaches, FYE/SYE, and Enrollment and Student Affairs units to advocate for students within the assigned majors and focus group area. Maintains relationships between focus area academic/career advising and campus resources to support staff to know when, and how, to refer students to these resources.
OPERATIONS: Manages available resources and advocates as needed for additional resources. Manages the program office efficiently, maintains accurate and confidential student records, and develops advising initiatives, programs, and services as needed. Supports development and implementation of policies and procedures to structure academic advising/career services processes to meet student needs. Assess the effectiveness of the focus area services including tracking student satisfaction/outcomes, acceptance rates, professional school placements, available employment information, etc. Tracks focus on student population and maintains statistics about the population and programs. Facilitates funding sources and opportunities.
: Perform all other duties as assigned.
Required Qualifications
Master's degree from an accredited college or university in higher education or student services personnel administration or related area with five years of experience providing comprehensive and creative educational planning and advising services and three years of leadership and supervisory experience in developing and directing the work of a team of professional staff in a higher education setting required.
Preferred Qualifications
Successful experience working with advising and career functions such as transfer advising, career planning, academic counseling and testing. Experience with data tracking, analysis, and reporting using technology to track student Interaction and services. Knowledge of current practices in higher education: student learning outcomes assessment, educational technology, retention strategies. Knowledge and understanding of both the higher education and workforce systems and current labor market trends. Experience working with college eligible students of all ages from academically, culturally, and socio-economically various backgrounds.
Knowledge, Skills, & Abilities

SKILLS

Detail-oriented, with the ability to multitask in a dynamic, fast-paced environment using multiple databases and software.
ABILITIES
Ability to work independently without extensive supervision.
Ability to maintain confidentiality, tact and diplomacy in dealing with sensitive situations.
Strong emotional intelligence with the ability to interact and develop relationships with a broad range of individuals.
Strong work ethic and commitment to a positive approach to student development.
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of the regular business hours may be required)
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=290916&PostingSeq=1
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