Cloud Engineer
Job ID: 291864
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.
Job Summary
The Cloud Engineer serves in a senior level Information Technology role. This person is responsible for maintaining the operational status of Office 365 along with other virtualization and infrastructure components. This candidate will work closely with other members of the Hosting Services team. The duties of this position are to provide Office 365 support along with email archiving/DLP. The candidate will be required to work both independently and collaboratively to address incidents, problems, provide access management, and contribute to infrastructure enhancement projects. Candidate is required to have strong analysis and decision-making skills with the ability to participate in briefings, participate in technical cross-functional meetings, strong commitment to process, and understanding of change and configuration management principles. The ideal candidate should have a demonstrated knowledge and experience in maintaining Office365 and all its components. The candidate should be able to be a leading contributor on large projects, be a self-starter, and able to work and operate in a collaborative environment. The Cloud Engineer will be in near constant communication with other engineering staff, project managers, and other project or operational stakeholders. This staff member will carry-out her/his duties by adhering to the highest standards of ethical and moral conduct, acting in the best interest of the organization, and fully supporting the mission, vision, and values of Augusta University.
Responsibilities
TECHNICAL SUPPORT: Provide technical support and troubleshoot problems, and perform scripting/programming to ensure stable and efficient operation of Office 365 solutions to include maintaining user authentication solutions either in the cloud (Azure) or on-premises (Active Directory). Provide technical support and troubleshoot problems with Box.
OFFICE 365 SOLUTIONS & MORE: Responsible for monitoring, installation, configuration, administration, troubleshooting, and maintenance of Office 365 solutions (Exchange, Teams, SharePoint, OneDrive, Active Directory, Directory Sync) as well as Box.
AUTOMATION: Propose and implement automation enhancements and process improvement efforts.
SUPPORT: Lead initiatives, oversee work results, provide training, and serve as a technical resource for Systems Engineers.
: Perform all other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university in a relevant field of study, Computer Science, Management/Computer Information Systems, or related field and a minimum of four years of Information Technology Systems experience required with focus on Office 365 administration/Box administration. Experience dealing with vendors and contractors required.
Preferred Qualifications
Experience with Windows Server OS support; RHEL 8, 9; VMWare vSphere 7.0 or higher; Active Directory (ADFS, DNS, GPO); Enterprise Backup solutions (Dell Data Domain); Cloud hosted engineering (Azure, AWS, Box); SAN Technologies (Dell Powerstore); CAS. Certified Identity Governance Expert, experience in ITIL Practices, IT Governance, Advanced Excel, Service Now, Information, and Cyber Security.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Microsoft messaging or collaboration technologies.
Extensive operational experience with hybrid and cloud technologies; Box, Microsoft 365, MS Teams application support in a large, highly secure, complex multi-domain environment.
Expert level knowledge of Microsoft server OS.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Must be able to demonstrate a solid understanding of Azure AD, Azure AD Connect (DirSync), Active Directory, and DNS.
Must be able to demonstrate expert-level abilities with PowerShell scripting.
Must be able to demonstrate in-depth knowledge of Box.
ABILITIES
Ability to maintain confidentiality.
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of the standard business hours may be required)
Pay Band: B15
Salary: $82,800/annually- $100,000/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=291864&PostingSeq=1
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