Job Description

Job Responsibilities

Systems Administration & Lab Maintenance (40%)
Manage the software lifecycle for specialized journalism and strategic communication labs, including creating and maintaining custom scripts for automated software updates and system imaging.
Ensure lab stability for high-performance media curriculum (Adobe Creative Cloud, ProTools, etc.).
Manage the Hubbard School’s Google Workspace environment and shared storage (S Drive), optimizing permissions and structures.
Apply root cause analysis to recurring technical issues to implement scalable, documented solutions.
Communications & Office Technology Management (30%)
Manage the full inventory and lifecycle of computing equipment (procurement to decommissioning).
Serve as the primary point of contact for telephones; assignments, troubleshooting, and liaison with University phone services.
Oversee the maintenance of office equipment, including networked scanners, copiers, and printers; manage vendor relationships and supply procurement (e.g., toner).
Provide infrastructure and hardware support for the School’s digital signage systems.
Network Infrastructure & Learning Space Support (20%)
Provide technical support for classrooms, Zoom rooms, and meeting spaces to ensure instructional and administrative continuity.
Monitor visible networks (Eduroam) and maintain the integrity of physical network jacks and connectivity.
Act as the technical liaison for physical access control (key card systems) for rooms and labs.
Leadership Support & Operational Sustainability (10%)
Serve as the primary technical backup to the IT Supervisor/Technology Manager, stepping in to manage departmental needs and make time-sensitive decisions in their absence.
Directly mentoring student 'first responders' to resolve Tier 1 hardware/software issues, ensuring high-quality service standards and documentation.
Translate institutional knowledge into a sustainable "Knowledge Base" of documentation and customer service standards to empower student workers as first responders.
Partner with the IT/Facilities workgroup to ensure infrastructure support follows through on faculty needs with high attention to detail.

Qualifications
Required:

Education: BA/BS plus at least 2 years of experience or Master's Degree
Multidisciplinary IT Support: Proven experience managing at least three distinct technical areas (e.g., End-User Support, Systems Administration and Network Infrastructure).
Multi-Platform Proficiency: Advanced troubleshooting and root-cause problem-solving skills in both macOS and Windows environments within a networked enterprise setting.
Technical Documentation: Demonstrated experience creating and maintaining technical documentation (knowledge bases, standard operation procedures, or disaster recovery plans) to ensure operational continuity.
Preferred Qualifications:

Infrastructure Management: Experience managing server-side permissions, directory services (Active Directory), network troubleshooting (Ethernet/IP) and digital signage (Linux).
Process Improvement & Change Management: Experience transitioning an IT environment from legacy, "person-dependent" workflows to proactive, standardized service models.
Endpoint Automation: Proficiency with endpoint management tools (such as JAMF Pro) and scripting for automated software deployment and lifecycle management.
Media & Production Technology: Experience supporting specialized hardware and software used in journalism or creative fields, such as Adobe Creative Cloud software, broadcast studio equipment, or podcast production.
Relational Technical Support: Demonstrated ability to act as a "technical translator," communicating complex concepts effectively to non-technical faculty and students.
Education or MSP Background: Experience in an academic environment (higher ed or K-12) or a Managed Service Provider (MSP) where managing diverse technical stacks and rigorous documentation was required.
Student Mentorship: Experience training, directing, or supervising student employees or casual/hourly staff in a technical environment.