Job Description

ESSENTIAL FUNCTIONS:

Service-related functions

Provide advice and counsel to students, families, and the campus community, either in-person, by phone, or through written correspondence, including email.
Utilize available resources to provide information in group and one-on-one settings.
Serve as liaison for other University departments and various related off-campus agencies
Develop and maintain a thorough understanding of guidance governing Federal, state, and institutional financial assistance programs.
Exercise professional judgement when appropriate and Federal, state, or institutional guidelines do not seem to adequately address a particular situation.
Keep updated on financial assistance trends.
Monitor updates and changes with Banner student information system.
Perform other duties as assigned
Process-related functions

Responsible for administration of designated programs and execution of procedures within the Office Scholarship and Financial Assistance.
Coordinate efforts required to administer designated programs and educate/train other staff regarding designated programs.
Perform other duties as assigned
Requirements:
Education: Requires high school diploma or equivalent and some coursework toward bachelor’s degree.

Experience: Two years related customer service or financial guidance experience (Bachelor’s degree considered in lieu of experience).

Skills: Strong interpersonal and group communications skills, ability to multi-task and work closely with others, strong information technology skills.

WORKING CONDITIONS:

This position will work in an office environment from the hours of 8:00 a.m. to 5:00 p.m. with a one-hour lunch break. This position will also require occasional evening and weekend hours.