Job Description

Essential Job Functions
Troubleshoots issues concerning all desktop work order requests to ensure the attainment of established unit goals
Develops and maintains desktop operations, priorities and equipment to maximize operational effectiveness
Maintains inventory control records and directs acquisition and distribution of computer supplies to ensure availability of required materials
Recommends improved service routines and production techniques
Operates and controls computer equipment and auxiliary devices
Evaluates security requirements, rules and procedures, recommending security improvements as needed
Confers and coordinates with operations sections institution-wide, individual users and vendors
Schedules mandatory maintenance of equipment to ensure equipment is in good working order and to minimize downtime
Other related duties, as assigned
Qualifications
Minimum Education

Bachelor’s degree in Computer Science or related field

Minimum Experience

Four (4) years’ operating experience in multi-processing, multi-programming and multi-systems computer operations

Licenses/Certifications

A+ Certification

Knowledge Skills and Abilities
Knowledge of desktop operations practices, procedures and techniques

Knowledge of multi-programing computer operating techniques

Knowledge of job control language and utilities

Knowledge of MAC computers

Knowledge of computer peripheral equipment operations

Good communication skills, verbal, written and interpersonal

Ability to communicate technical information effectively to technical and non-technical individuals

Ability to operate a multi-programming digital electronic computer

Ability to train a small technical staff

Ability to plan, schedule, direct, oversee and evaluate the work of a small technical staff

Ability to acquire knowledge of applications run during the assigned shift